Partner Technical Advisor
hace 3 horas
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
**Responsibilities**:**
Responsibilities**
Readiness Development
- Supports delivery partners and/or teams, enhances support readiness, and ensures timely resolution by developing others. Develops training plans for supplier engineers based on skills gap analysis and product needs. Reviews and provides gap analysis to develop readiness plans for delivery partner teams and/or internal teams based on skills gap analysis, product needs, etc. Contributes to the creation and implementation of readiness plans and content. Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks) for both internal and external teams.
Case Management (Delivery Excellence)Managing Collaborative Activities
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Helps drive top priorities by working with managers, engineers, Serviceability team, and other stakeholders. Engages and collaborates with other Microsoft groups, including escalation teams and the development team, in gaining resolution for critical, complex issues. Teaches Support Engineers to collaborate with internal teams and build communities to resolve customer and partner issues to develop unique solutions. Manages the swarming process to ensure the right individuals and resources are in place to resolve issues in a timely fashion.
Supportability Activities
- Contributes to customer self help and volume deflection initiatives. Identifies technical deficiencies in services or processes to help improve the quality of the services. Helps define and evangelize operational standards, processes, and practices to vendor teams. Understands how customers are using a given product or service and the challenges that they might face. Manages bug recognition within team and communicates need to higher levels of team. Drives awareness and feedback on opportunities for training, content, tools, and processes. Provides input on top pain areas by contributing and producing troubleshooting guides/readiness content to help with volume deflection.
Process Improvement
- Collaborates with internal teams, and sometimes external teams, for product and process feedback. Partners with manager and Supply Delivery Manager for continuous improvement planning. Serves as an early warning system and notifies appropriate impacted audiences regarding flaws in processes. Evangelizes processes and process improvements.
**Qualifications**:
Required/Minimum Qualifications
- 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience,and experience working on Technical expertise in Azure Monitoring product and related technologies
- OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership. OR
- 2+ years of experience in a customer facing or customer support role with troubleshooting and problem-solving experience in a team environment
- Proficiency in the English language, written and spoken (including technical writing)
Additional or Preferred Qualifications
- 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
- OR Bachelor's Degree in Information Technology (IT), Computer Science, Busine
-
Partner Technical Advisor
hace 3 horas
San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Technical Partner Manager
hace 6 días
San José, Costa Rica Palo Alto Networks A tiempo completoCompany Description The Technical Partner Manager (TPM) will be responsible for ensuring that our Authorized Support Center (ASC) Partners will be able to meet and exceed the stringent requirements of our ASC Program. The TPM will primarily be responsible for driving Achievement Ratio (AR) improvements within their theater by identifying opportunities for...
-
Partner Technical Advisor- Abrs
hace 3 horas
San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Partner Technical Advisor- Partner Frontline Support
hace 1 semana
San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Technical Advisor
hace 2 meses
San José, San José, Costa Rica Blueforce Inc A tiempo completoBlueForce, Inc. OpportunityWe are seeking a highly skilled Specialist Advisor to provide technical advice and support for upcoming task orders in Central America and other Western Hemisphere countries.The successful candidate will possess expertise in areas such as Acquisitions, Architecture, Construction Engineering, Data Analysis, Forensics, Law...
-
Partner Technical Manager, Latam
hace 6 meses
San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...
-
Technical Partner Manager
hace 1 semana
San José, Costa Rica Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
-
AWS Enterprise Support Technical Advisor
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAs a Technical Account Manager at AWS Enterprise Support, you will have the opportunity to be the principal technical advisor and "voice of the customer" for our Enterprise clients.We are seeking a highly skilled and experienced individual to join our team as a Technical Account Manager. As a Technical Account Manager, you will provide technical guidance and...
-
Partner Technical Advisor
hace 2 semanas
San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Partner Technical Advisor-cosmos Db
hace 1 semana
San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Partner Technical Advisor-cosmos Db
hace 4 días
San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Technical Partner, Support Manager
hace 18 horas
San José, Costa Rica Cloudera A tiempo completoJob Description: Cloudera is looking for a Technical Partner Support Manager who has a passion for making partners successful. You will play a vital role in helping manage strategic partner relationships, work to deliver best in class recommendations that are aligned to both Cloudera and our partner’s business objectives. The individual will work to ensure...
-
Partner Success Account Manager
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Social Media Advisor
hace 7 días
San José, Costa Rica DXC Technology A tiempo completoThe role of this social media advisor will primarily be focused on supporting global campaigns. Social Media Advisor is a masterful storyteller with digital and technical skills that with analytics and paid advertising experience. The Advisor must have in-depth knowledge of the technical usage and functionalities of social media networks, digital platforms,...
-
Technical Support Advisor
hace 2 semanas
San José, Costa Rica Microsoft Corporation A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Cybersecurity Advisor
hace 3 horas
San José, Costa Rica Kimberly-Clark A tiempo completoCybersecurity Advisor **Cybersecurity Advisor** **Key Accountabilities**: This role will provide you the opportunity to lead key activities to progress in your career, these responsibilities include some of the following: - Determines security requirements by evaluating business strategies and requirements. - Work closely with IT Business Partners and...
-
Partner Success Account Management
hace 6 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Security and Compliance
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Security and Compliance
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Solutions Consultant
hace 1 semana
San José, San José, Costa Rica Hewlett Packard A tiempo completoRole OverviewThis role is responsible for providing technical expertise to customers and the sales team in multiple product and solution areas. The Technical Solutions Consultant will act as a trusted advisor, delivering high-level technical solutions expertise to offer the right solution to the customer.