Inside Account Manager Ii

hace 1 semana

San José, Costa Rica TD SYNNEX A tiempo completo

The Inside Account Manager II owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client specific solutions.

Incumbent is seasoned and has the experience to handle complex customer issues with mínimal supervision.

Leverages TD executives for support.

"This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.

Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators."

**What You'll Do**:

- Leadership (10%)
- Mentorship/Coaching (20%)
- Manager primary back up (holds, rebills, stock transfers, OOM exceptions, forecasts, escalations) (10%)
- Supervise team (provide team performance feedback, support team gaps) (20%)
- Manage top/major accounts (15%)
- Execute customer strategies including strategic opportunities/projects, analysis, customer pricing, freight contract feedback (15%)
- Coordinate with Client Executives and all internal departments on strategic initiatives/escalations (10%)
- Additional duties as assigned.
- Meets attendance and punctuality standards.

**What We're Looking For**:

- High school diploma/GED plus the established minimum requirements for the position.
- Language: 100% proficiency in English.
- Some College required.
- Able to execute instructions and to request clarification when needed.
- Able to use a 10-key quickly and accurately.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.
- Ability to input 40 words per minute.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and French (where required).
- Able to create and conduct formal presentations.
- Able to interact effectively with all levels of management.
- Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
- Possesses strong multi-cultural interpersonal skills.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.

**Additional Education/Previous Experience Recommendations**:

- Bachelor's Degree preferred.

**Working Conditions**:

- Professional environment.
- Occasional non-standard work hours or overtime as business requires.
- Some travel may be required.

**What's in it for You?**
- ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.
- ** Grow Your Career**: our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.
- ** Elective Benefits**: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more
- ** Earn Bonuses**: you'll have the opportunity to earn bonuses on your base salary based on your personal and team performance.
- ** Elevate Your Personal Well-Being**: boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal We

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