Application Support Engineer I
hace 7 meses
**Who are we?**
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
**What will you do?**:
- Be flexible to work in staggered shifts including one of the weekends ( either a Saturday or Sunday)
- Provide guidance, training and assistance to team members for dealing with internal and external escalations.
- Identify patterns of recurring issues and work towards reducing the recurrence by fixing it on the product side or monitoring side.
- Keeping tab of issues that are being escalated to the next level and work towards documenting SOPs that will help the team deal with those issues internally.
- Ensure deployment of updated monitoring scripts for all systems.
- Develop broad expertise for multiple assigned products to maximize first contact resolution.
- Focus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty.
- Log and track cases maintaining detailed documentation of all interactions and statuses throughout the lifecycle of issue.
- Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. May include KCS Coach role.
- Advocate for product, policy and process improvements that improve the customer experience.
- Collaborate closely with cross-functional teams to resolve issues and fulfil customer needs.
- Other duties as assigned
**What will you bring?**:
- Passion for helping customers succeed.
- Excellent verbal, written and interpersonal communication skills.
- Strong diagnosis and problem-solving abilities.
- Time management and critical thinking skills.
- Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.
- 1+ years of experience in a customer-facing role
**About our culture
-
Application Support Engineer I
hace 7 meses
Heredia, Costa Rica Smarsh A tiempo completo**Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...
-
Senior Application Security Engineer
hace 7 meses
Heredia, Costa Rica BMA Group A tiempo completo**Job Title**: **Senior Application Security Engineer** **Job Category**: Professional **Department/Group**: Security Engineering **Position Type**: Full time **Location**: Remote, Costa Rica **Reports to**: Engineering Manager **Senior Application Security Engineer** **What you'll be doing** **Responsibilities**: - Collaborate with software...
-
Application Support Engineer
hace 7 meses
Heredia, Costa Rica FusionHit A tiempo completo**RESPONSIBILITIES AND RELATIONSHIPS** - Act as bridge between business developers to collect requirement build solutions for the business problems. - Liaise with onsite/offshore teams to remove impediments and diagnose/prevent incidents. - keen desire to learn & continuously develop your technical skills. - Be part of the global company (UK, US...
-
Application Security Engineer
hace 7 meses
Heredia, Costa Rica Global Services Business A tiempo completoAn important Company in Costa Rica is looking for an Application Security Engineer **Responsibilities**: Application security reviews (SAST, DAST, Pen testing) Secure architecture design Threat modeling Security outreach to internal development teams Security guidance documentation Security metrics delivery and improvements Build deep relationships with...
-
Application Management Support
hace 7 meses
Heredia, Costa Rica NTT DATA A tiempo completo**Req ID**: 269769 We are currently seeking a Application Management Support to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Backups: Monitor and validate all backups steps: creation, storage, duration, etc. - Disk Space: Validate database space, research root cause if any...
-
Application Security Engineer
hace 7 meses
Heredia, Costa Rica GSB A tiempo completoAn important Company in Costa Rica is looking for an Application Security Engineer English Advanced **Responsibilities**: - Application security reviews (SAST, DAST, Pen testing) - Secure architecture design - Threat modeling - Security outreach to internal development teams - Security guidance documentation - Security metrics delivery and improvements -...
-
Engineer I, Mfg
hace 1 semana
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer I, Mfg**: - Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...
-
Application Support Specialist
hace 24 horas
Heredia, Costa Rica DHL A tiempo completoApplication Support Specialist - SAP FI/CO Our SAP team provides both run (support) and build (projects) services for DPDHL customers around the globe. We add value and deliver high quality by utilizing our expertise in SAP modules (FI/CO/AM/MM and more) and related non-SAP technologies (Coupa, Invoicetrack). This gives us the ability to cover whole...
-
Engineer I, Quality
hace 1 semana
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer I, Quality**: - Remote Eligible: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...
-
Senior Application Support Specialist
hace 5 días
Heredia, Costa Rica DHL A tiempo completo**About the role**: - You as an Application Support Specialist will provide 2nd level support for a Business-Critical Applications **Infor System 21** for the **DHL DGFF** division (100+ countries across the globe). This requires technical abilities to ensure that customer inquiries and issues are resolved within the Service Level Agreement targets. As a...
-
Advisor I, Chat Support
hace 7 meses
Heredia, Costa Rica Webhelp A tiempo completo**Customer Service/Support** **Location** - Barreal de Heredia, Costa Rica*** Job Title: Advisor I, Chat Support **Job Description**: The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of...
-
EHS Engineer I
hace 7 meses
Heredia, Costa Rica Viant Medical A tiempo completo**Job Title**: EHS Engineer I **Department**: Facilities & Maintenance - ____________________________________________ **Main Purpose of Job**: (Brief Summary) - This position is responsible to provide a good occupational safety, health and environmental conservation programs in Viant Costa Rica. Leading this imitative can achieve and ensure compliance with...
-
Operational Excellence Engineer I
hace 7 meses
Heredia, Costa Rica Viant Medical A tiempo completo**Job Title**: Operational Excellence Engineer I **Department**: Engineering **Main Purpose of Job**: (Brief Summary) - Under the direction of the OpEx Manager or Senior OpEx Leader, the continuous improvement engineer is responsible for assisting the design, implementation and methodology to support manufacturing production and efficiencies. Analyze...
-
Global Functions Technology
hace 4 días
Heredia, Costa Rica Citi A tiempo completoThis business-critical position as Application support Analyst is required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple...
-
Application Support Engineer
hace 8 meses
Heredia, Costa Rica Citi A tiempo completo**Team/Function Overview**: **Key Responsibilities** We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production...
-
Technical Support Engineer Ii
hace 9 horas
Heredia, Costa Rica VMware A tiempo completo**Why will you enjoy this new opportunity?** Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for...
-
Application Support Engineer
hace 24 horas
Heredia, Costa Rica Citi A tiempo completo**Team/Function Overview**: **Key Responsibilities** We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production...
-
Application Support Engineer
hace 7 meses
Heredia, Costa Rica Citi A tiempo completo**Team/Function Overview**: **Key Responsibilities** - Develop and maintain technical support documentation. - Perform start of day checks, continuous monitoring, and regional handovers. Expected to adhere to Service Level Agreements, while also promptly raising problems to appropriate technology and business teams. - Use a sharp risk lens, including...
-
Software Engineer I
hace 7 meses
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Software Engineer I**: - Work mode: Onsite- Onsite Location(s): Heredia, H, CR**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and...
-
Sr. Technical Support Engineer I
hace 7 meses
Heredia, Costa Rica Smarsh A tiempo completoSmarsh seeks a **Sr. Technical Support Engineer** to provide high touch support to our biggest and best customers. **What will you do?**: - Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree...