Application Support Engineer I

hace 5 meses


Heredia, Costa Rica Smarsh A tiempo completo

**Who are we?**

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

**What will you do?**:

- Be flexible to work in staggered shifts including one of the weekends ( either a Saturday or Sunday)
- Provide guidance, training and assistance to team members for dealing with internal and external escalations.
- Identify patterns of recurring issues and work towards reducing the recurrence by fixing it on the product side or monitoring side.
- Keeping tab of issues that are being escalated to the next level and work towards documenting SOPs that will help the team deal with those issues internally.
- Ensure deployment of updated monitoring scripts for all systems.
- Develop broad expertise for multiple assigned products to maximize first contact resolution.
- Focus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty.
- Log and track cases maintaining detailed documentation of all interactions and statuses throughout the lifecycle of issue.
- Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. May include KCS Coach role.
- Advocate for product, policy and process improvements that improve the customer experience.
- Collaborate closely with cross-functional teams to resolve issues and fulfil customer needs.
- Other duties as assigned

**What will you bring?**:

- Passion for helping customers succeed.
- Excellent verbal, written and interpersonal communication skills.
- Strong diagnosis and problem-solving abilities.
- Time management and critical thinking skills.
- Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.
- 1+ years of experience in a customer-facing role

**About our culture



  • Heredia, Costa Rica Smarsh A tiempo completo

    **Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...


  • Heredia, Costa Rica BMA Group A tiempo completo

    **Job Title**: **Senior Application Security Engineer** **Job Category**: Professional **Department/Group**: Security Engineering **Position Type**: Full time **Location**: Remote, Costa Rica **Reports to**: Engineering Manager **Senior Application Security Engineer** **What you'll be doing** **Responsibilities**: - Collaborate with software...


  • Heredia, Costa Rica FusionHit A tiempo completo

    **RESPONSIBILITIES AND RELATIONSHIPS** - Act as bridge between business developers to collect requirement build solutions for the business problems. - Liaise with onsite/offshore teams to remove impediments and diagnose/prevent incidents. - keen desire to learn & continuously develop your technical skills. - Be part of the global company (UK, US...


  • Heredia, Costa Rica Global Services Business A tiempo completo

    An important Company in Costa Rica is looking for an Application Security Engineer **Responsibilities**: Application security reviews (SAST, DAST, Pen testing) Secure architecture design Threat modeling Security outreach to internal development teams Security guidance documentation Security metrics delivery and improvements Build deep relationships with...


  • Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 269769 We are currently seeking a Application Management Support to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Backups: Monitor and validate all backups steps: creation, storage, duration, etc. - Disk Space: Validate database space, research root cause if any...


  • Heredia, Costa Rica GSB A tiempo completo

    An important Company in Costa Rica is looking for an Application Security Engineer English Advanced **Responsibilities**: - Application security reviews (SAST, DAST, Pen testing) - Secure architecture design - Threat modeling - Security outreach to internal development teams - Security guidance documentation - Security metrics delivery and improvements -...


  • Heredia, Costa Rica Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Barreal de Heredia, Costa Rica*** Job Title: Advisor I, Chat Support **Job Description**: The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of...


  • Heredia, Costa Rica Citi A tiempo completo

    **Team/Function Overview**: **Key Responsibilities** We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production...


  • Heredia, Costa Rica Citi A tiempo completo

    **Team/Function Overview**: **Key Responsibilities** We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production...

  • EHS Engineer I

    hace 6 meses


    Heredia, Costa Rica Viant Medical A tiempo completo

    **Job Title**: EHS Engineer I **Department**: Facilities & Maintenance - ____________________________________________ **Main Purpose of Job**: (Brief Summary) - This position is responsible to provide a good occupational safety, health and environmental conservation programs in Viant Costa Rica. Leading this imitative can achieve and ensure compliance with...


  • Heredia, Costa Rica Viant Medical A tiempo completo

    **Job Title**: Operational Excellence Engineer I **Department**: Engineering **Main Purpose of Job**: (Brief Summary) - Under the direction of the OpEx Manager or Senior OpEx Leader, the continuous improvement engineer is responsible for assisting the design, implementation and methodology to support manufacturing production and efficiencies. Analyze...


  • Heredia, Costa Rica Smarsh A tiempo completo

    Smarsh seeks a **Sr. Technical Support Engineer** to provide high touch support to our biggest and best customers. **What will you do?**: - Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree...

  • Software Engineer I

    hace 5 meses


    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Software Engineer I**: - Work mode: Onsite- Onsite Location(s): Heredia, H, CR**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. ...


  • Heredia, Costa Rica Databricks A tiempo completo

    P-1007Databricks is looking for an experienced Designated Support Engineer with a passion for customer relations, project and account management. This role requires a self-motivated professional with a strong technical background that consistently brings a high level of commitment to customers and Databricks teammates. The ideal candidate brings strong...


  • Heredia, Costa Rica 360training A tiempo completo

    **Platform Support Engineer** As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. ...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    AWS is seeking an experienced and hands-on Cash Application Analyst to join our Accounts Receivable team. This person will lead our efforts for managing day to day cash application. The right candidate will be responsible for maintaining stringent SLAs on productivity, turn around time and accuracy of posted cash. Candidate would be responsible for creating...