Technical Support Engineer Ii
hace 7 horas
**Why will you enjoy this new opportunity?**
Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion.
As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the face of VMware to IT professionals world-wide.
When you join VMware as a Technical Support Engineer, you will learn and support our latest technology, receive mentoring from Senior Engineers and become eligible for performance bonuses. TSE’s who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.
**What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?**
Our Technical Support Engineers are trusted advisors and experts that VMware customers seek out when they have a question or issue. The responsibilities for this role include but not limited to:
- Troubleshoot with customers and/or reproduce issues in a lab environment
- Consistently document your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it
- Partner with internal stakeholders like engineering, field teams and other technical experts.
- Collaborate with experienced engineers to troubleshoot complex environments, review logs and communicate detailed action plans
- Research issues via our internal knowledge base
- Maintain a positive customer experience in every interaction.
- Deal with customers in English, Spanish and/or Portuguese languages within the LATAM region.
- Create and update knowledge base articles, as directed
- Complete various training programs designed to further enhance your skills.
**What are the performance outcomes over the first 3 months you will work toward completing?**
- As a first-year TSE with VMware you will undergo a substantial skills development training program focused on learning our core products, tools & processes.
- After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences.
- Within 12 weeks, you will begin engaging directly with VMware customers and partnering with them to resolve issues.
**What skills, abilities and experience will make you successful in this role?**
- Minimum of 2-3 years of experience in software support
- Fluent written and verbal communication skills in English
- Experience with troubleshooting network connectivity
- Experience with firewalls and security related issues
- Experience with Storage Arrays or Appliances
- Experience with database related technology and administration (SQL Server, Oracle, DB2, etc.)
- Experience in Microsoft Active Directory
- Experience in providing Windows and some Linux/UNIX technical support to customers - Experience in Performance troubleshooting
- Experience with Kerberos and Single Sign-On
- Experience with Servers (Dell, HP, IBM, etc.)
- Experience with VMware Workstation and / or GSX Server
- **_ Preferred Qualifications_**
- Trilingual (Spanish, Portuguese, English) preferred
- Experience in Virtualization & Cloud computing
- Certifications (VCP, vCAP, RHCE, etc.)
- VMware Support/Deploy experience
- Daily use and experience with Linux/Windows Server
- Understanding of Database Systems
- Working experience working Case management utilizing SalesForce
**What is the leadership for this role? What is the structure and culture of the team like?**
This position reports to a Technical Support Manager based in our Costa Rica office led by Douglas A. and Jose A. who oversee the LATAM Team. You will also collaborate with teams from across the globe. Jose and Douglas, as leaders, will provide guidance and coaching to help you achieve your maximum potential. We value fresh ideas, innovative thinking, and constructive feedback. Team members are encouraged to challenge the status quo and invent better ways of delivering support. Our culture is one of possibility. Everyone is empowered to develop new ways to achieve success.
**Where can I learn more about the product group I would support**
The LATAM Support team is our premier team supporting our LATAM customers
Get hands on with the product in a virtual lab
**Is this an On-Site, Remote, or a Hybrid role and what is the work schedule?**
- This is a Hybrid position in which you will need to work at our Heredia offices some days and others remotely from home. Our amazing offices are located in the America Free Zone and offers parking, cafeteria, fitness center, game room and more
- The work schedule for this role is standard Monday - Friday 8am-5pm Costa Rican Time. The opportunity for overtime is available.
-
Technical Support Engineer Ii Heredia, Heredia
hace 7 meses
Heredia, Costa Rica VMware A tiempo completo**Technical Support Engineer - II** **Why will you enjoy this new opportunity?** Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. VMware brings together an extraordinary group of people. This includes...
-
Engineer Ii, Supplier
hace 22 horas
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Supplier**: - Remote Eligible: Hybrid- Onsite Location(s): Heredia, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...
-
Technical Support Engineer Ii
hace 2 semanas
Heredia, Costa Rica VMware A tiempo completo**The Elevator Pitch**: Do the words iSCSI, Fabric, SAN, NVMe, IOPS and Arrays get your blood pumping? Do you thrive on learning new storage technologies or expanding your existing storage technology expertise? What about solving storage issues ranging from the simple to the highly complex? Are you a natural collaborator that craves working with...
-
Arcsight Support Engineer Tier Ii
hace 1 semana
Heredia, Costa Rica Micro Focus A tiempo completo**About Micro Focus** **About or Team** Micro Focus is seeking an ArcSight Support Engineer Tier II to join its CyberRes SaaS organization. The company is seeking customer-friendly individuals with strong Tier II support experience to help in expanding AWS-based SaaS offering. New team members will provide customer and cloud infrastructure support for our...
-
Engineer Ii, Quality
hace 2 días
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Quality**: - Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...
-
Engineer Ii, Quality
hace 1 semana
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Quality**: - Remote Eligible: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Locations**: Costa Rica-Heredia **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...
-
Engineer Ii, Supplier Quality
hace 2 días
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Supplier Quality**: - Remote Eligible: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Location(s)**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...
-
Technical Support Engineer
hace 7 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Senior Technical Support Engineer
hace 4 días
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoSenior Technical Support Engineer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with...
-
Technical Support Engineer Heredia, Heredia
hace 4 días
Heredia, Costa Rica VMware A tiempo completo**The Elevator Pitch: Why will you enjoy this new opportunity?** Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. VMware brings together an extraordinary group of people. This includes an elite...
-
Technical Support Engineer Ii
hace 7 meses
Heredia, Costa Rica Smarsh A tiempo completo**Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...
-
Quality Engineer Ii
hace 7 meses
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Work mode**:Hybrid**Onsite Location(s)**:Heredia, H, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most...
-
Technical Support Engineer
hace 2 días
Heredia, Costa Rica Encora A tiempo completo**Our company**: Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software...
-
Senior Technical Support Engineer
hace 1 semana
Heredia, Costa Rica VMware A tiempo completo**The Elevator Pitch: Why will you enjoy this new opportunity?** Do you see yourself as a storage technology guru? Do you hunger for highly complex storage challenges? Do you love the world of SSD, NVMe, Hybrid Arrays, IOPs, and storage virtualization? Do you thrive on learning new storage technologies and educating others on the intricacies of storage? Are...
-
Engineer Ii, Systems Heredia
hace 7 meses
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Systems HEREDIA**: - Work mode: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Locations**: Costa Rica-Heredia **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is...
-
Technical Support Engineer
hace 7 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Manufacturing/process Engineer Ii
hace 7 horas
Heredia, Costa Rica Abbvie A tiempo completo**About AbbVie** **Manufacturing/Process Engineer II** **Temporal 7 meses** **Turno A1 (L - V 6:00 am a 3:30 pm)** **Objetivo de la posición**: Administrar de manera eficiente los recursos, control del producto e implementación de mejoras, agregando valor en todos los procesos de producción, según los estándares, las regulaciones de calidad y...
-
Technical Support Professional
hace 2 días
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Sr. Technical Support Engineer I
hace 7 meses
Heredia, Costa Rica Smarsh A tiempo completoSmarsh seeks a **Sr. Technical Support Engineer** to provide high touch support to our biggest and best customers. **What will you do?**: - Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree...
-
Platform Support Engineer
hace 6 meses
Heredia, Costa Rica 360training A tiempo completo**Platform Support Engineer** As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...