Application Support Engineer
hace 7 meses
**Team/Function Overview**:
**Key Responsibilities**
- Develop and maintain technical support documentation.
- Perform start of day checks, continuous monitoring, and regional handovers. Expected to adhere to Service Level Agreements, while also promptly raising problems to appropriate technology and business teams.
- Use a sharp risk lens, including considering impacts to the firm, to assess the impact of production issues and escalate to business and technology management in a timely manner.
- Act as a liaison, interfacing with internal technology groups and vendors.
- Ensure storage and archiving procedures are in place and functioning correctly.
- Coach and mentor new or lower-level analysts.
- Communicate effectively with operations, technology, and business partners on a regional or global basis.
**Qualifications**
- 5-7 years of experience in System Analysis, Applications Support roles or IT support roles
- 5+ years of experience in managerial positions (people’s manager)
- Working experience with Unix or Linux environment. Experience handling ETL jobs with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another._ ECS (Open Shift), Kibana, Oracle, Unix Shell Scripting_
- Working experience supporting relational databases - Oracle, Microsoft SQL. Should have good expertise in database level analysis to trace issues to closure. Also, should have extensive experience in writing complex and efficient SQL DML statements.
- Experience with some programming languages and willingness/ability to learn.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Experience in Incident, Problem Management: Incident tracking & reporting. Managing ticketed query system. ServiceNow knowledge is a plus (ITIL)
- Advanced English
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Senior Application Security Engineer
hace 7 meses
Heredia, Costa Rica BMA Group A tiempo completo**Job Title**: **Senior Application Security Engineer** **Job Category**: Professional **Department/Group**: Security Engineering **Position Type**: Full time **Location**: Remote, Costa Rica **Reports to**: Engineering Manager **Senior Application Security Engineer** **What you'll be doing** **Responsibilities**: - Collaborate with software...
-
Application Support Engineer
hace 7 meses
Heredia, Costa Rica FusionHit A tiempo completo**RESPONSIBILITIES AND RELATIONSHIPS** - Act as bridge between business developers to collect requirement build solutions for the business problems. - Liaise with onsite/offshore teams to remove impediments and diagnose/prevent incidents. - keen desire to learn & continuously develop your technical skills. - Be part of the global company (UK, US...
-
Application Security Engineer
hace 7 meses
Heredia, Costa Rica Global Services Business A tiempo completoAn important Company in Costa Rica is looking for an Application Security Engineer **Responsibilities**: Application security reviews (SAST, DAST, Pen testing) Secure architecture design Threat modeling Security outreach to internal development teams Security guidance documentation Security metrics delivery and improvements Build deep relationships with...
-
Application Security Engineer
hace 7 meses
Heredia, Costa Rica GSB A tiempo completoAn important Company in Costa Rica is looking for an Application Security Engineer English Advanced **Responsibilities**: - Application security reviews (SAST, DAST, Pen testing) - Secure architecture design - Threat modeling - Security outreach to internal development teams - Security guidance documentation - Security metrics delivery and improvements -...
-
Application Support Engineer I
hace 7 meses
Heredia, Costa Rica Smarsh A tiempo completo**Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...
-
Application Support Specialist
hace 13 horas
Heredia, Costa Rica DHL A tiempo completoApplication Support Specialist - SAP FI/CO Our SAP team provides both run (support) and build (projects) services for DPDHL customers around the globe. We add value and deliver high quality by utilizing our expertise in SAP modules (FI/CO/AM/MM and more) and related non-SAP technologies (Coupa, Invoicetrack). This gives us the ability to cover whole...
-
Senior Application Support Specialist
hace 5 días
Heredia, Costa Rica DHL A tiempo completo**About the role**: - You as an Application Support Specialist will provide 2nd level support for a Business-Critical Applications **Infor System 21** for the **DHL DGFF** division (100+ countries across the globe). This requires technical abilities to ensure that customer inquiries and issues are resolved within the Service Level Agreement targets. As a...
-
Global Functions Technology
hace 4 días
Heredia, Costa Rica Citi A tiempo completoThis business-critical position as Application support Analyst is required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple...
-
Application Support Engineer
hace 8 meses
Heredia, Costa Rica Citi A tiempo completo**Team/Function Overview**: **Key Responsibilities** We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production...
-
Application Support Engineer
hace 13 horas
Heredia, Costa Rica Citi A tiempo completo**Team/Function Overview**: **Key Responsibilities** We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production...
-
Application Management Support
hace 7 meses
Heredia, Costa Rica NTT DATA A tiempo completo**Req ID**: 269769 We are currently seeking a Application Management Support to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Backups: Monitor and validate all backups steps: creation, storage, duration, etc. - Disk Space: Validate database space, research root cause if any...
-
Application Support Engineer
hace 1 semana
Heredia, Costa Rica Encora A tiempo completo**Responsibilities**: - Act as the single point of contact for customer questions and concerns. Provide professional, concise communication with customers to improve overall customer satisfaction. - Manage customers' expectations and experience in a way that results in high customer satisfaction. - Engage directly with customers, account management, product...
-
Senior Application Security Engineer
hace 2 días
Heredia, Costa Rica Experian A tiempo completoCompany Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years...
-
Sr. Power Platform Engineer
hace 13 horas
Heredia, Costa Rica Moody's A tiempo completoThis role is part of the Automation Tools technical team in the Shared Application Services organization. Moody’s is seeking a Power Platform Engineer to lead our team in supporting Moody’s Automation Tools platform. As a Power Platform Engineer, you will work in a highly collaborative environment and will be responsible for setting up and managing the...
-
Ecs/openshift Application Support Analyst
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completo**Responsibilities**: - Develop and maintain technical support documentation. - Perform start of day checks, continuous monitoring and regional handovers. Expected to adhere to Service Level Agreements, while also promptly raising problems to appropriate technology and business teams. - Perform same-day risk reconciliations. - Use a sharp risk lens,...
-
Application Management Specialist
hace 7 meses
Heredia, Costa Rica NTT DATA A tiempo completo**Req ID**: 259584 We are currently seeking a Application Management Specialist to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Data Engineer Job Description** **JOB PURPOSE AND IMPACT** The Data Engineer will design, build and operate high performance data centric solutions utilizing the comprehensive big data capabilities for the...
-
Platform Support Engineer
hace 6 meses
Heredia, Costa Rica 360training A tiempo completo**Platform Support Engineer** As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...
-
Lead Windows Engineer
hace 7 meses
Heredia, Costa Rica Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...
-
Integrations Support Engineer
hace 1 semana
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Cash Application Analyst
hace 7 meses
Heredia, Costa Rica Stryker A tiempo completo**Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...