Technical Support Engineer Tanzu Support

hace 21 horas

Heredia, Costa Rica VMware A tiempo completo

**The Elevator Pitch: Why will you enjoy this new opportunity?**

**If you are interested in a new challenge and want to work with the leader in virtualization and cloud computing, then VMware has the opportunity for you Our teams are collaborative and supportive. Once you begin your journey with VMware, you will have the very best support from your teams, managers and throughout our VMware community.**

**VMware will provide you with support from the outset, through coaching, training, and learning, allowing you to develop your career as you progress. VMware is willing to invest in you and wants you to achieve your goals as we help to guide you along. We understand that taking up an opportunity with VMware is an investment both in you now, and for the future - VMware will always be supportive to you in this new challenge.**

**Take advantage of this exciting opportunity on the Tanzu team where we work with cutting-edge VMware products and OSS technologies. You will be part of a team that partners closely with various internal business units, sales teams and drives product maturity. If you possess an analytical mind, have a passion for problem-solving and the newest technologies excite you then we want you to join our team**

**What is the primary need, technical challenge, and/or problem you will be responsible for?**

**VMware supports our customers' technical issues each day with new problems to solve. Our local technical teams collaborate to fix customers' issues. Our customers rely on us to help them ensure their VMware environments are stable and working as they should.**

**Your key role will involve providing support to our customers using VMware's solutions. You will be tasked with and be involved in researching, reproduction, and troubleshooting to resolve our customers' issues.**

**All our engineering roles involve great coordination with your colleagues, monitoring our customer’s specific requests, and providing solutions to help our customers.**

**We need someone that is interested in container platforms like Cloud Foundry and Kubernetes and willing to dive-in with our internal partners to drive customer success, implementation issues and be a champion for the solution. You will need to balance the requirements set by our business units and Global services.**

**Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?**

**Work with our customers to guide and support them throughout any difficulties in their environments when they look to VMware to help them.**
- ** Work closely on troubleshooting analysis and reproductions of our customer issues to help drive faster resolution of their technical requests.**
- ** Achieve at least one of the following: VMware Certified Professional or Cloud Foundry Certified Developer or Certified Kubernetes Administrator within your first six months.**
- ** Create great documentation while building out our knowledge articles to deflect and help our customers issues, while sharing that knowledge to empower our customers to resolve issues on their own.**
- ** Collaborative thinking and working within the teams to deliver a faster resolution of our customers' issues while sharing that knowhow that assists our global teams in building better knowledge in those teams**
- ** Regularly attend your team’s technical training to further build your knowledge and gain further industry certifications.**
- ** Work with your team’s senior engineers, both locally and globally to share ideas and better collaborations that will drive better learning across our centers.**
- ** Participate in technical communications within the technical support teams to share processes and learn about new technologies.**

**What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

**Once you have completed your in-depth training, you will join your team of experienced engineers. The team will coach and guide you to deliver and use your new knowledge to resolve our customer issues.**

**VMware strives to have a strong balanced team that encourages inclusivity and great thinking; we want to strengthen our existing teams and generate new ideas and awareness as we are always looking to improve. We want open and collaborative communication to forge help new ideas and solutions while giving you the training and the tools to support and solve our customers' complex issues.**

**Technical Requirements**
- ** Understand the needs of customers, their urgency to have issues resolved so that their environments are stable and fully productive.**
- ** A logical approach to problem-solving and troubleshooting technical problems**
- ** A desire for learning new technologies and a willingness to understand how to utilize them in a customer-facing environment.**
- ** Experience dealing with various global customers/partners, maintaining and establishing a relationship with them while

  • Technical Support Engineer

    hace 3 semanas

    Heredia, Costa Rica Servicenow A tiempo completo

    Job Description What you get to do in this role: ??   We are looking for an experienced Support Engineer with a passion for excellence.The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers.This includes developing subject matter expertise within the technical support...

  • Technical Support Engineer

    hace 5 días

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Technical Support Engineer

    hace 3 días

    Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Technical Support Engineer

    hace 3 semanas

    Heredia, Costa Rica Servicenow A tiempo completo

    Job Description What you get to do in this role: ??   We are looking for an experienced Support Engineer with a passion for excellence.The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers.This includes developing subject matter expertise within the technical support...

  • Senior Technical Support Engineer

    hace 4 semanas

    Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** VMware Premier Support for Telco is provided by dedicated, global solution support teams, committed to making our customers successful through proactive and reactive support with specific telco-industry focused SLAs. As a VMware Premier Support for Telco Senior Technical Support Engineer you...

  • Technical Support Engineer Ii

    hace 4 semanas

    Heredia, Costa Rica VMware A tiempo completo

    **Why will you enjoy this new opportunity?** Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for...

  • Technical Support Engineer

    hace 5 días

    Heredia, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to you!We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...

  • Technical Support Engineer Ii

    hace 1 semana

    Heredia, Costa Rica Vmware A tiempo completo

    **Why will you enjoy this new opportunity?**Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion.As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for troubleshooting,...

  • Senior Technical Support Engineer

    hace 1 semana

    Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Staff Technical Support Engineer

    hace 1 semana

    Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Staff Technical Support Engineer

    hace 3 semanas

    Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Technical Support Engineer

    hace 1 semana

    Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Technical Support Engineer

    hace 1 semana

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Senior Technical Support EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.We are focused on campus, branch, mobility and the IoT to transform business models with the combined...

  • Technical Support Engineer Heredia, Heredia

    hace 4 semanas

    Heredia, Costa Rica VMware A tiempo completo

    The Elevator Pitch: Why will you enjoy this new opportunity? Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. VMware brings together an extraordinary group of people. This includes an elite development...

  • Technical Support Engineer Heredia, Heredia

    hace 1 semana

    Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?**Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.VMware brings together an extraordinary group of people.This includes an elite development...

  • Technical Support Engineer Heredia, Heredia

    hace 3 días

    Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?**Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.VMware brings together an extraordinary group of people.This includes an elite development...

  • Technical Support Engineer

    hace 5 días

    Heredia, Costa Rica Vmware A tiempo completo

    **Why will you enjoy this new opportunity?**Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion.As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for troubleshooting,...

  • Technical Support Engineer 1 Heredia, Heredia

    hace 3 semanas

    Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to...

  • Technical Support Engineer-Qradar

    hace 3 días

    Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

  • Senior Technical Support Engineer

    hace 7 días

    Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?**Do you see yourself as a storage technology guru?Do you hunger for highly complex storage challenges?Do you love the world of SSD, NVMe, Hybrid Arrays, IOPs, and storage virtualization?Do you thrive on learning new storage technologies and educating others on the intricacies of storage?Are you a...