Order Management

hace 5 días


Orotina, Costa Rica 3M A tiempo completo

**Job Description**:
Job Overview
- This position specializes manages purchase orders from customers from order entry to order fulfillment.
- Handles customer inquiries and concerns which typically require identifying solutions by selecting from alternative courses of action.
- Serves as a first level escalation resource for routine and basic non-routine issues brought up by others whether internal stakeholders or external customers.
- Assists in analyzing customer service reports and handles special requests related to order resolution.
- Handles inquiries of within customer service areas, such as Account Management, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics. Main Duties & Responsibilities
- Responsible for ePop user access administration: Process ePOP access request from countries. Grant, change and remove access. Perform annual ePOP users access review and housekeep access.
- Manage ePOP operations such as but not limited to: Performing ePOP Teaching base on countries’ request/requirements. Processing Customer PO in ePOP. Ensuring Customer PO flow into ePOP system. Ensuring Customer PO processed correctly in ePOP. Ensuring "ePOP Processed PO" flow out from ePOP to Web-Method/CMT/NGG. Ensuring "ePOP Processed PO" reach 3M ERP system (OLOPS, COFS, SAP) - Monitor Customer PO performance in ePOP
- Work closely with countries Super user to activate ePOP customer as "Touchless"
- Perform billing exemptions and review blocked orders on a regular basis. - May be required to perform SOX controls as part of compliance expectations.
- Responsible for resolving simple to mid-complex issues and providing issue resolution according to the set guidelines provided.
- Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets
- Coordinates in a timely manner with different teams with high level of accuracy and critical thinking. Generate and provide simple reports and analytics directly related to the function

Qualifications & Experience
- Supervised Practice Experience in areas as Order Management, Customer Service or Customer Issue Resolution.
- Currently studying College - High School Diploma.
- Intermediate Level of English
- Demonstrated detailed orientation and working with operational processes
- Working across a wide array of organizations, countries and business or functional processes.
- Individual must be detail oriented, self-directed and have strong independent problem-solving skills.
- The ability to multi-task is inherent in the job responsibilities
- Strong communication skills and the ability to work in a team environment
- Excellent communication and presentation skills
- Strong analytical capabilities and demonstrated process improvement
- Proactive problem solving and proposing solutions
- Ability to work both independently and lead efforts as part of a team

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Imagine your future in 3M

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

3M Global Terms of Use and Privacy Statement


  • Order Management Analyst

    hace 11 horas


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: This function will have the opportunity to work directly with global 3M locations! Using great communication skills to work collaboratively with 3M subsidiaries and the global Supply Chains to ensure fail safe intercompany transactions. Help facilitate communication with key partners to allow timely export and import as well as...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M is seeking passionate and driven Customer Account Analyst(s) for the Global Channel Services. The person hired for the position of Customer Account Analyst will be responsible for the Customer service activities in support of international customers. **Primary Responsibilities include but are not limited to the following**: -...

  • Order Entry Analyst

    hace 1 semana


    Orotina, Costa Rica Emerson A tiempo completo

    **Responsibilities**: - Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems - Assist in the correction of orders and related quotes, proactively communicate issues affecting speed and quality of orders - Using the established standards, check that all information supplied by the...


  • Orotina, Costa Rica Kimberly-Clark A tiempo completo

    Please contact me for complete Job Description file Make collection management calls and escalation Analyze and release blocked orders and payment agreement Analyze and manage portfolio risk and approve credit limits Providing customer service regarding possible problems in the order to cash flow Manage the reduction of delinquency of Aging and...

  • Order to Cash Manager

    hace 11 horas


    Orotina, Costa Rica Kimberly-Clark A tiempo completo

    Order to Cash Manager **You perform your job so well that others are inspired to step up their game** Your energy, dedication and focus are apparent to all. Colleagues can’t help but judge their own standards by yours. Your positive energy contributes to team morale and productivity. Our organization will greatly appreciate your talent for bringing such...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: The ODI Analyst will provide support for numerous processes by quickly and accurately evaluating incoming documents. By handling these documents the ODI specialist needs to determine if a new order needs to be created or if the document needs to be attached to an existing order. Track, monitor and follow-up on documents that are attached...


  • Orotina, Costa Rica GSK A tiempo completo

    **Inclusion & Diversity at CH**: Inclusion and diversity at GSK are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process. We want you to be you, feel good and keep growing your career. GSK is an Equal Opportunity and Affirmative Action Employer. Applicants will travel through a...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: The person selected for this position will be responsible for research, analysis and resolution of high volume, standard and complex order exceptions within ARM Facility business. Determines root cause(s) recommends and implements appropriate activities and practices to increase collection of company revenue volume and decrease...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job summary: The person hired for the position of Customer Service Representative will focus on delivering high quality service and results within our Customer Service Organization by providing white glove service for our customers through timely and accurate order management processing, education and problem solving. This person will...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Responsible for research, analysis and resolution of high volume, complex customer accounts receivable, order entry exceptions and disputes involving contractual agreements and non-standard billing agreements for all customers within ARM Facility business. Determines root cause(s) recommends and implements appropriate activities and...

  • Homecare Team Manager

    hace 4 días


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: **Job Description**: The Manager is responsible for the Medical Document, Clinical document Intake and Billing department. Including billing document collection for Managed Care and Medicaid order processing. This includes working closely with order requestors, customers, patients, physicians and insurance companies to qualify Home Care...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Stp Buying Analyst

    hace 1 semana


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M IS HIRNG AN STP Buying Analyst (Bilingual English-Spanish) Primary Responsibilities include but are not limited to the following: - Responsible for procurement activities that may include but are not limited to: - Knowledge of end to end of PO life cycle and focus on continuous improvement.- - Responsible to review and approve...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: The Impact You’ll Make in this Role As a Customer Care with Polish and Ukrainian you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: - Customer Service in the Customer Care team - Handling customer...

  • Logistics Analyst

    hace 5 días


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: This position will be responsible for the Customer service activities in support of international customers. Primary Responsibilities include but are not limited to the following: - Accurately enter required data and process orders in accordance with department procedures. - Identify and probe for customer’s needs, clarify...

  • Usac Buying Analyst

    hace 1 día


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: DUTIES AND RESPONSABILITIES Responsible for procurement activities that may include but are not limited to: - Knowledge of end to end of PO life cycle and focus on continuous improvement. - Responsible to review and approve purchases orders/requisitions. - Provide high standard order management support to business stakeholders. -...

  • Patient Contact Analyst

    hace 1 semana


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - 3M is looking for passionate and driven Patient Contact Analyst. Are you ready to be a part of what’s next? - This position is responsible for scheduling the return of the 3M KCI rental products and completion of the Welcome Calls. PRIMARY DUTIES/RESPONSIBILITIES: - Obtain the return of rental unit from patients/customers within 60...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - 3M is looking for passionate and driven Patient Contact Analyst. Are you ready to be a part of what’s next? - This position is responsible for scheduling the return of the 3M KCI rental products and completion of the Welcome Calls. PRIMARY DUTIES/RESPONSIBILITIES: - Obtain the return of rental unit from patients/customers within 60...

  • Patient Contact Analyst

    hace 11 horas


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - 3M is looking for passionate and driven Patient Contact Analyst. Are you ready to be a part of what’s next? - This position is responsible for scheduling the return of the 3M KCI rental products and completion of the Welcome Calls. PRIMARY DUTIES/RESPONSIBILITIES: - Obtain the return of rental unit from patients/customers within 60...


  • Orotina, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's Degree in related areas - 5+ years of human resource generalist experience - Experience working with a global team, supporting different employee types and organizational functions - Experience in the administration of compensation and benefit plans and talent management programs Job summary In this position you will partner with Costa Rica...