Vsphere Operations Support

hace 4 semanas

Heredia, Costa Rica Citi A tiempo completo

**vSphere Operations Support - Private Cloud**

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

**Citi Technology Infrastructure** provides the critical technical foundation for Citi’s operations and is responsible for delivering IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured platforms and data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

The **Chief Technology Office** plays a critical role in fulfilling the firm’s commitment to safety and soundness by ensuring Citi delivers efficient and high-quality solutions and technologies, coordinating foundational macro technology strategies, ensuring Citi’s readiness to safely leverage new technologies, and making Citi a competitive destination for the best technical talent.

**vSphere Operations Support**

The vSphere Operations Support role is one of the key roles that exist on the team. In this role, you will be part of the global VMware Operations team responsible for end-to-end support of Citi’s private cloud infrastructure. and supporting solutions regarding ESXi server builds and maintenance, Hypervisor support, Virtual Center and cluster configuration, loading standard VMware packages, VMware platform version migrations, and assisting to troubleshoot issues for the entire Virtualization infrastructure when necessary.

**Responsibilities**:

- Working with automation teams, performing maintenance, updating products and maintaining security updates and patches
- Knowledge of the entire VMware virtualization suite of products including but not limited to vSphere, ESXi, vRops, LogInsight, and NSX-T is a must for this position
- Work with various internal and external teams to identify and resolve problems
- Consult with end users and clients to identify and correct systems problems or propose solutions
- Adhere to Citi technology standards, audit requirements and corporate compliance issues and requirements

**Qualifications**:

- At least 3-5 years supporting a large-scale enterprise class infrastructure operations role with a strong understanding of virtualization technologies and best practices
- Experience maintaining +300 virtual centers including upgrades, patches, and certification renewals
- Current experience working with Virtualization technologies. (vCenter 6.7, ESXi 6.7/7.0)
- Experience troubleshooting and supporting all generations of Dell and HP server hardware.
- Experience interfacing with groups across the enterprise stack including network, storage, project management, capacity planning, and incident management
- Proven ability to create educational materials/presentations, technical documentation, and training teams on processes and best-practices
- Highly interpersonal, comfortable communicating technical language with the given audience and able to express complex concepts in plain language to reach broader audiences. Able to train and guide individuals/teams on new and existing processes in the cloud architecture
- Ability to work in a matrix environment and partner with virtual teams
- Excellent written and verbal communication skills including presentation writing and delivery
- Strong interpersonal skills with the ability to be personable yet persistent
- Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
- Proven track record of operational process changes and improvement

**About Citi**

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of fin

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