Customer Retention Representative
hace 4 semanas
Customer Retention Representative
**Posted On**:Apr 12, 2023
**Location**: Heredia, Heredia, CR
**Company**:Qualfon
**persuading customers to continue using the company's service**.
In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.
**OUR MISSION**:
Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through Qualfon University program
- FREE access to personal and professional support through the Qualfon care coaches program
- Medical, dental. vision benefits and life & accident insurance
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- Paid training
- Employee discounts
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
**KEY RESPONSIBILITIES**:
- Researches and resolves all customer inquiries and requests coming via inbound calls.
- Provides customer education about services and policies in a timely manner.
- Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.
- Adheres to the internal compliance policy and guidelines established by Qualfon and the client.
- Documents customer issues into notes that are consumable by other users.
- Follows up with customer needs and team lead requests.
- Cooperates with special projects.
**QUALIFICATIONS**:
- Advanced English Speaker. Fluent in verbal and written English - 85% / B2
- Excellent customer service skills
- Strong conflict resolution skills
- Ability to remain calm and professional in stressful situations
- Communication and interpersonal skills
- Proficiency in MS Office
- High School Diploma (preferred)
- Call center experience (preferred)
- Work experience in sales, collections, or retentions (desired)
**WORK**
**FROM HOME REQUIREMENTS**:
- Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
- Operation system - Windows 10 or newer
- Webcam-Video available
- The computer must have at least 4GB of RAM and a Processor speed - i3 4th generation or better
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- Upload speed of 3Mbps; Download speed of 10 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
**EMPLOYEE BENEFITS**:
- Costa Rica mandatory benefits.
- Scholarship program at Qualfon University (Rochat School of Business).
- Care Coach program.
- Free access to online learning platforms (LinkedIn and Coursera).
- Medical benefits through MediSmart for full-time employees.
- Competitive wages plus bonus.
- Opportunities to earn additional income through incentives.
- Values-driven organization.
- USD salary
- Referral bonus
-
Customer Retention Representative
hace 4 semanas
Heredia, Costa Rica Qualfon A tiempo completoCustomer Retention Representative [Beauty account] **Posted On**:Jun 7, 2023 **Location**: Heredia, Heredia, CR **Company**:Qualfon OUR MISSION Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our...
-
Customer Retention Specialist
hace 3 semanas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: As Customer Retention Specialist for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...
-
Customer Service Representative
hace 3 semanas
Heredia, Costa Rica Movate A tiempo completoThe Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the...
-
Customer Service Representative
hace 1 mes
Heredia, Costa Rica Infotree Global Solutions A tiempo completoCustomer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Full-time, Temporary **Salary**: ₡500,000.00 - ₡550,000.00 per...
-
Customer Service Representative
hace 2 semanas
Heredia, Costa Rica Infotree Global Solutions A tiempo completoCustomer Service Representative Posición HIBRIDA, oficina se ubica en Belén de Heredia. Contrato TEMPORAL por 3 meses. Horario de Lunes a Viernes. **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Temporary, Full-time **Salary**: ₡500,000.00 - ₡550,000.00 per...
-
Customer Service Representative
hace 1 semana
Heredia, Costa Rica Infotree Global Solutions A tiempo completoCustomer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Full-time, Temporary Pay: ₡500,000.00 - ₡550,000.00 per month **Education**: -...
-
Customer Service Representative
hace 4 semanas
Heredia, Costa Rica Infotree Global Solutions A tiempo completoCustomer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Full-time, Temporary **Salary**: ₡500,000.00 - ₡550,000.00 per...
-
Customer Service Representative
hace 2 semanas
Heredia, Costa Rica Infotree Global Solutions A tiempo completoCustomer Service Representative Posición PRESENCIAL, oficina se ubica en Belén de Heredia. Contrato TEMPORAL por 1 mes y medio. Horario de Lunes a Viernes. Horarios diferentes. **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Temporary, Full-time **Salary**: ₡500,000.00 -...
-
Retention Specialist
hace 3 semanas
Heredia, Costa Rica Philip Morris International A tiempo completoAre you a curious, disruptive, digitally skilled individual who enjoys finding solutions that are much better than the status quo? Do you want to make a difference in society and help our company design a Smoke-Free Future? Are you solution oriented and creative problem solver? Do you have good communication tools, teamwork, and loves to take initiative? If...
-
Customer Support Representative
hace 4 semanas
Heredia, Costa Rica CSS Corp A tiempo completo**Designation**: Customer Support Representative **Location**: Ultra Lag, Lagunilla, Heredia, Costa Rica **Walk-in Date**: 2nd and 3rd of March **Experience**: 6+ months experience as a customer service representative **Number of Positions**: 200+ **Roles and Responsibilities**: - 20%- Answers inbound phone calls from customers, quickly assesses customer...
-
Customer Service Representative I
hace 3 semanas
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Representative I CUSTOMER SERVICE REPRESENTATIVE I (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - Licensing Customer Support - Experience Customer Support (basic technical support at least). - Technology support industry. **SKILLS AND ABILITIES REQUIRED**: -...
-
Customer Service Representative
hace 2 semanas
Heredia, Costa Rica 360training A tiempo completo**360training** **Customer Service Representative - Spanish / English** **Responsibilities** - Receive, initiate, document, and handle product/service-related transactions over the phone with customers. - Review and master product/service-related systems and materials per customer. - Demonstrate strong interpersonal skills while interacting with customers,...
-
Customer Service Representative
hace 4 semanas
Heredia, Costa Rica Movate Inc A tiempo completo**Customer Service Representative** **Job Summary**: **Responsibilities**: - Serve as the first point of contact for customers, identifying their issues and routing them to the appropriate engineers when necessary. - Create and manage tickets for customer issues, ensuring timely resolution and customer satisfaction. - Act as a liaison between customers and...
-
Retail Customer Service Representative
hace 4 semanas
Heredia, Costa Rica CSS Corp A tiempo completo**Job title**: Retail Customer Service Representative **Work Location**: Heredia, Costa Rica **Experience**: 6 months to 1 year **Education Qualification**: High School Diploma **Number of Openings**: 150+ **Roles and Responsibilities**: - Help customers with purchase issues, payment methods, and general issues that they might face with the client’s...
-
Customer Service Representative
hace 4 semanas
Heredia, Costa Rica Straumann Group A tiempo completo**Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...
-
Customer Service Representative
hace 2 semanas
Heredia, Costa Rica Straumann Group A tiempo completo**Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...
-
Customer Service Representative
hace 1 día
Heredia, Costa Rica Straumann Group A tiempo completo**Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...
-
Customer Service Representative
hace 2 días
Heredia, Costa Rica Straumann Group A tiempo completo**Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...
-
Customer Service Representative
hace 4 semanas
Heredia, Costa Rica Qualfon A tiempo completoCustomer Service Representative **Posted On**:Feb 13, 2023 **Location**: Heredia, Heredia, CR **Company**:Qualfon In this role, you will deal directly with our customers to find out what issues they are facing, how we can improve our products or services, and how to **educate them on financial issues**. **OUR MISSION**: Qualfon is on a mission to help...
-
Customer Service Representative
hace 1 mes
Heredia, Costa Rica NI A tiempo completoWe are continually looking for the best talent to join our amazing teams. This is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at NI for this position. So, you might not hear from us right away. The Customer Service Representative will be part of our Americas Shared Services Center in...
