Service Center Technical Engineer
hace 3 días
The team works collaboratively with the entire Micro Focus delivery organization, it is a 24/7x365 operation and requires engineers to** work hybrid shifts including 1 weekend day.**
**Responsibilities**
- Evaluate systems components, systems software, networking infrastructure, and hardware peripherals for availability, reliability, and performance.
- Triage and resolve systems and network issues reported by both internal and external proactive monitoring systems.
- Analyze systems for performance, throughput, and high availability.
- Notify internal and external customers of planned and unplanned interruptions to the system’s operation.
- Contribute to the knowledge base through process development and improvement.
- Participate in departmental and cross-team projects and initiatives
**Qualifications**
- +2 years of technical support experience/troubleshooting a technical environment
- An active student or with a BS degree in computer science, computer engineering or the equivalent
- NOC experience (Desirable)
- Advanced English Level
- Proven analytical and problem-solving skills
- Project and program management abilities
LI-DO1
**Job**:
Services
**Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
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