MySQL Cloud Support Engineer

hace 3 semanas


San José, Costa Rica Oracle A tiempo completo

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC2

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.


  • Cloud Engineer

    hace 2 días


    San José, Costa Rica GraceMark Solutions A tiempo completo

    We are a team of innovative, and friendly individuals who are redefining the rules of connection. We believe that our dedication to livestreaming and online dating technologies will bring highly efficient and safer connections to many minority communities all over the world. We are currently looking for a strong Infrastructure Engineer to join our growing...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    **Position Overview** A Technical Support Engineer is responsible for providing assistance to our customers via diverse channels as appropriate for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops. You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting...


  • San Francisco, Costa Rica Cloud Software Group A tiempo completo

    **Position Overview** A Technical Support Engineer is responsible for providing assistance to our customers via diverse channels as appropriate for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops. You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting...


  • San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job Description Responsibilities of this Role Implement and support cloud infrastructure, Kubernetes workloads Develop standard IaC templates Work with Developers to select and deploy appropriate CI/CD tools Defining and setting development, test, release, update, and support processes for DevOps operations Troubleshooting and resolving...


  • San Francisco, Costa Rica Cloud Software Group A tiempo completo

    We're looking for an outstanding Senior Escalation Engineer. You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management. Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills? Then we'd love to speak with...


  • San José, Costa Rica GSB A tiempo completo

    An important and internationally recognized company is looking for a Cloud Security Engineer, trained to: Advise and follow best practices, ensure cloud environments are configured to meet compliance requirements and prevent the latest security threats, and the continuous vigilance needed to protect against advanced attacks from around the world **Key...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    We're looking for an outstanding Senior Escalation Engineer. You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management. Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills? Then we'd love to speak with...

  • Data Engineer

    hace 2 días


    San José, Costa Rica Gracemark A tiempo completo

    **Data Engineer** **Job Details**: - Workstyle: Hybrid - Location: Heredia, CR. - Permanent Position **What you get to do in this role**: - Bachelors or Masters in Computer Science or related field with 5 - 10 years experience in a technical data organization - Experience in cloud technologies (snowflake/AWS) - Experience with a data warehousing...

  • Senior Cloud Engineer

    hace 6 días


    San José, Costa Rica Encora A tiempo completo

    At Encora we are looking for a great talent like you to join our team as the next **Senior Cloud Engineer (9108)** Would you like to join our great team of engineers? Here we will tell you more about us and the role! **About the role**: **Our Requirements**: - On-Premise solutions - DevOps general - Jenkins (Utilizing Shared Libraries) - Pipelines...

  • Sr Cloud Engineer

    hace 2 días


    San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...


  • San José, Costa Rica Equifax A tiempo completo

    The Cloud Automation Engineer - Intermediate will help develop, manage and execute plans for deploying changes, improving reliability and performance, boarding user groups, and improving the services provided by the technology team that supports software development tools. This position will required a Rotational on call (1 week every 4 weeks) _ **What...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    Key Responsibilities - Incident Management - Lead cross-functional response to high priority, high visibility, complex critical incidents. - Calmly assess situations and command flawless execution of the incident response process to high-profile, high-impact escalations, to drive customer loyalty - Ensure the flow of information by pulling in appropriate...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    Key Responsibilities Incident Management - Lead cross-functional response to high priority, high visibility, complex critical incidents. - Calmly assess situations and command flawless execution of the incident response process to high-profile, high-impact escalations, to drive customer loyalty - Ensure the flow of information by pulling in appropriate...


  • San Francisco, Costa Rica Cloud Software Group A tiempo completo

    Key Responsibilities Incident Management - Lead cross-functional response to high priority, high visibility, complex critical incidents. - Calmly assess situations and command flawless execution of the incident response process to high-profile, high-impact escalations, to drive customer loyalty - Ensure the flow of information by pulling in appropriate...

  • Cloud Engineer

    hace 3 semanas


    San José, Costa Rica TD SYNNEX A tiempo completo

    **Objectives of this Role** - Work in tandem with our engineering, architecture, Devops, Security and Development teams to identify and implement the most optimal cloud-based solutions for the company. - Managing cloud environments in accordance with company security guidelines - Patching and Upgrade for infrastructure and OS. **Daily and Monthly...

  • Sr. Cloud Engineer

    hace 7 días


    San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...

  • Big Data Engineer

    hace 4 semanas


    San José, Costa Rica Equifax A tiempo completo

    Equifax is seeking a Big Data Engineer to become part of the Corporate Services Alliance implementing and supporting edge analytical solutions on a Google Cloud Ecosystem. You will find a great place to work if you are passionate about designing data ingestion jobs, learning new technologies, and proposing and adopting new technologies._ **What you’ll...

  • Software Engineer

    hace 7 días


    San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...


  • San José, Costa Rica Manpowergroup CCA A tiempo completo

    AI and Machine Learning Technical Support Engineer **Role & Responsibilities**: Work with a broad range of customers from small development shops and independent software vendors (ISVs) to Fortune 500 companies. Provide accurate information, and help resolve the most technically challenging, critical and highest impact problems for developers regarding...


  • San Pedro, Costa Rica CRG Solutions A tiempo completo

    **Location: Mexico (Remote)** **Role : Support Engineer with ADF** **Description** As a support engineer in CSS, working directly with customers on issues with primarily Azure Data Factory, Azure Synapse Analytics Pipelines Dataflow or Azure Fabric. Acts as the final point of escalation and resolution for advanced technical support for highly complex...