Amer Shared Service Center Manager
hace 2 semanas
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What this job involves
This leadership role is positioned within a JLL team working closely with one of our most dynamic & fast-growing Client accounts from the technology and online retail industry. The Client’s Real Estate and Facilities (GREF) team provides real estate transaction expertise, capital investment program management and facility maintenance and operation across multiple countries in Europe, Middle East and Africa (EMEA). GREF partners with suppliers to ensure quality, innovation and scalability with Client’s business and utilizes customer driven feedback to continuously improve and exceed employee expectations.
The main goal of the role is to give oversight to our central Shared Service Center (SSC) operational teams that support our AMER operations. The key objectives include ensuring operational excellence, strong integration across all delivered services and creating a “one-team” approach while driving further service enhancements. The role combines the need to drive continuous improvement with focus on talent development. Areas in oversight of the SSC Lead include financial and lease management activities, project management support, analytics and business intelligence and several other activities specific to the corporate real estate services. The particular teams may report into the SSC Lead directly or in a matrix structure setup. The person in this role will work closely with the GREF leadership workgroup and may work on several strategic developments within the Client’s structure.
Overall ResponsibilitiesManage a large team of ~300 team members in the Shared Services Center operations. Build a “one-team” approach by driving collaboration and synergies between the particular sub-teams
Act as main point of contact and strategist when it comes to HR processes & talent development for the managed team. Participate in all required HR processes, with strong focus on talent acquisition
Build a culture embracing customer centricity, continuous improvement and innovative thinking in daily operations
Drive overall knowledge & skillset across the team by driving a strong learning & development programme and supplying individual coaching
Perform oversight over financials related to the managed operation. Agree the fee budget & resources with the Client and ensure internal compliance & controls are in place regarding revenue & cost
Manage partnership with local internal stakeholders required for efficient team operations, including business leadership, office management, HR and IT
Seek opportunities within internal and external stakeholder networks for new services & solutions adding value to client delivery
Identify new client needs and areas requiring support and translate into setup of new process and services. Conceptualize initial needs into feasible solutions, implement and stabilize performance of new delivery areas
Participate in the work of the corporate real estate leadership team of the client and contribute to agreed projects. Take ownership of initiatives aimed at achieving operational optimization through the setup of centralized processes
Act as a trusted advisor to the client and maintain strong relationship with key client & JLL stakeholders within the account team
Act as the point of escalation for any issues or underperformance related to service delivery. Agree & execute action plans leading to resolving those permanently
Grow the business delivered to the client and contribute to overall business growth by transferring solutions & services to other areas of business or client accounts
5-7 years of experience in managerial positions, including handling various team types and diversified reporting models. Experience in managing and developing
-
Servicio Al Cliente Call Center Call Center
hace 4 días
Ubicación San Jose, San Pedro, San José, Costa Rica America Service A tiempo completoRequisitos: Noveno año Mínimo 1 año de experiência en Servicio al Cliente en Call Center Experiência en Servicio al cliente de seguros / tarjetas crédito / créditos personales / planes telefónicos Conocimiento básico office (Word, Excel, Power point) Deseable: Certificado de taller de Servicio al cliente Actividades a realizar: Administración...
-
Gestor de Ventas Call Center
hace 3 días
Ubicación San Jose, San Pedro, San José, Costa Rica America Service A tiempo completoRequisitos: Noveno año Mínimo 1 año de experiência en ventas enCall center Experiência en Ventas de seguros / tarjetas crédito / créditos personales / planes telefónicos Conocimiento básico office (Word, Excel, Power point) Deseable: Certificado de taller de Servicio al cliente Conocimiento de RRSS (Redes sociales) Actividades a realizar: Colocar...
-
Gestor de Cobranza Call Center
hace 3 días
Ubicación San Jose, San Pedro, San José, Costa Rica America Service A tiempo completoRequisitos: Noveno año Mínimos 6 meses de experiência en Call Center Mínimo 6 meses de experiência en Cobros Administrativos Minimo 6 meses de experiência en Cartera Separada y Judicial Manejo de paquete de Office Conociento en técnicas de negociación - Actividades a realizar: Agente enfocado a negociar y cerrar pagos de morosidad, se requiere...
-
Senior Sales Operations Manager
hace 3 días
San José, Costa Rica Veeam Software A tiempo completoThe Global Sales Operations is seeking a Sr. Sales Operations Manager to support Veeam’s Americas Sales organization through high impact operational execution, process innovation, analytical skills, and strong stakeholder partnerships. This role will report to the Americas Director of Sales Operations. **Responsibilities** - Be a key part of the team who...
-
Gestor de Ventas Call Center
hace 4 semanas
San Pedro, Costa Rica America Service A tiempo completo**Acerca de la vacante**: **Funciones del Puesto**: Encargado de colocación e servicios y productos tecnológicos en bases de datos en frío Pago salario base mas comisiones Horario de L-V de 7 a 5 pm y S de 9 a 1 pm Puesto 100% presencial **Requisitos del Puesto**: Noveno año Mínimo 1 año de experiência en ventas en Call center Experiência en Ventas...
-
Gestor de Ventas Call Center
hace 4 semanas
San Pedro, Costa Rica America Service A tiempo completoACERCA DE LA VACANTE Funciones del Puesto Encargado de colocación e servicios y productos tecnológicos en bases de datos en frío Pago salario base mas comisiones Horario de L-V de 7 a 5 pm y S de 9 a 1 pm Puesto 100% presencial Requisitos del Puesto Noveno año Mínimo 1 año de experiência en ventas en Call center Experiência en Ventas de seguros /...
-
Operations Manager
hace 4 semanas
San José, Costa Rica TransPerfect A tiempo completoTransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...
-
Gestor de Cobros Call Center
hace 4 semanas
Ubicación La Uruca, San José, Costa Rica America Service A tiempo completoRequisitos: Noveno año Mínimo 1 año de experiência en Call Center Mínimo 1 año de experiência en Cobro Judicial Mínimo 1 año de experiência en Cartera Separada Manejo de paquete de Office Conocimiento en técnicas de negociación - Actividades a realizar: Agente enfocado a negociar y cerrar pagos de morosidad Ofrecemos: Salario de 381.000...
-
Data Center Technician
hace 3 semanas
San José, Costa Rica BCforward A tiempo completoData Center Technician **BCForward is currently seeking highly motivated Project Manager for Remote opportunity.** **Title: Data Center Technician** **Location**: **California (San Jose)** **Job Mode: Onsite** **Rate: TBD** **Duration**: **Contract** *** **Responsibilities**: - In-depth usage of command-line tools and techniques, both Linux and...
-
Gestor de Telemarketing Call Center
hace 3 días
Ubicación La Uruca, San José, Costa Rica America Service A tiempo completoRequisitos: Noveno año Mínimo 6 meses de experiência en ventas en Call center Experiência en Ventas Conocimiento básico office (Word, Excel, PowerPoint) Deseable: Experiência en atención de Canales Digitales Actividades a realizar: Encargado de la Venta por medio de la Atención de Canales Digitales. Horario rotativo, de 7 a. M a 8 p. M de lunes a...
-
S2p Manager I Controller
hace 4 semanas
San José, Costa Rica TE Connectivity A tiempo completoTE Connectivity's Financial Controlling Teams coordinate, administer, and control financial operations. They review, analyze, and interpret financial and budgetary reports, direct all aspects of accounting operations and the preparation of annual financial forecasts. They also oversee the development of financial accounting systems required to maintain...
-
Buyer Associate, Global Procurement Shared Services
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School Diploma - 3+ year(s) of experience in Customer Service and/or Back-Office corporate environments. - B2 English proficiency or higher. - Experience in...
-
NXC IT Service Manager
hace 2 semanas
San José, San José, Costa Rica Boston Consulting Group A tiempo completoWHAT YOU'LL DOThe role of the IT Manager is to provide guidance, planning and oversight for the local IT service operations within BCG's Costa Rica Nexus office. The Costa Rica IT Team is comprised of 2 IT Associates and supports a dynamic, growing office with 400+ business services staff.The IT Manager is a critical operational position within the IT...
-
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School Diploma - 3+ year(s) of experience in Customer Service and/or Back-Office corporate environments. - B2 English proficiency or higher. - Experience in...
-
Service Center Specialist
hace 3 días
San José, Costa Rica Epson America, Inc A tiempo completo**Responsible for** Supporting the effective operation of Authorized Service Centers by monitoring and analyzing data. - Collaborates with/Key Customers include: - ASC - Sales & Marketing - Finance - Service & Support - Customers - Reports to: - Mgr., Service & Support. **Minimum Experience Requirements**: - B - Requires some specialist or admin experience...
-
Nxc IT Service Manager
hace 4 semanas
San José, Costa Rica Boston Consulting Group A tiempo completo**WHAT YOU'LL DO**: The role of the IT Manager is to provide guidance, planning and oversight for the local IT service operations within BCG’s Costa Rica Nexus office. The Costa Rica IT Team is comprised of 2 IT Associates and supports a dynamic, growing office with 400+ business services staff. The IT Manager is a critical operational position within the...
-
IT Service Management Project Manager
hace 4 semanas
San José, Costa Rica Cornerstone Building Brands A tiempo completo**Job Description**: The Project Manager is responsible for delivery of project management deliverables and artifacts in alignment with defined corporate Project Management policies and procedures, ensuring compliance with appropriate enterprise governance, and performing project and program management functions to ensure project scope alignment and benefits...
-
Global Human Resources Assistant
hace 3 días
San José, Costa Rica Boston Consulting Group A tiempo completo**WHAT YOU'LL DO**: BCG Nexus Costa Rica is an exciting new office that executes best-in-class operations, serving the broader BCG business. Nexus Costa Rica is a hub for regional and global functional teams that are co-located in a dynamic and engaging space, enabling team members to connect with and serve our BCG and client customer base. These diverse...
-
NXC IT Service Manager
hace 2 días
San José, San José, Costa Rica Boston Consulting Group A tiempo completoWHAT YOU'LL DO- As the IT Manager, your main focus will be providing guidance and oversight for the local IT service operations at BCG's Costa Rica Nexus office.- You will lead a team of 2 IT Associates to support the 400+ business services staff in a dynamic and rapidly growing office.- Responsibilities include IT project management, team development,...
-
NXC IT Service Manager
hace 4 semanas
San José, Costa Rica Boston Consulting Group A tiempo completoWHAT YOU'LL DOThe role of the IT Manager is to provide guidance, planning and oversight for the local IT service operations within BCG’s Costa Rica Nexus office. The Costa Rica IT Team is comprised of 2 IT Associates and supports a dynamic, growing office with 400+ business services staff.The IT Manager is a critical operational position within the IT...
