Fulfillment Agent

**Fulfillment Specialist**
- *Shift: 8:00 am - 5:00 pm Local Time*_
- Full-time_, based in Lagunilla, CR_

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors in People, Flexjobs and Forbes.

In this role you will be responsible for completing all incoming tasks as assigned. The Apple Consultant may work in multiple GDS and process requests based on industry, client, and BCD Travel rules and procedures.

**A snapshot of this opportunity**
- IATA Ticketing & Refunds, Unused ticket tracking, client invoicing, credit card reconciliation, Data Quality Control
- Timely follow-up of reservations to ensure accurate fulfilment
- Build and maintain accurate knowledge of the various supported travel industries (air, car, hotel, rail, etc...)
- Work with a variety of different tools and systems
- Work in an international team of colleagues, from different countries and continents
- Interact and cooperate with other departments to reach the common goal: deliver excellent service to the customers
- Reach a high level of accuracy and complete all tasks with a minimum of errors

**How you can set yourself apart**
- Extensive experience in a Business Corporate Travel Agency
- Experience in GDS Sabre
- Understanding of travel industry related rules & regulations such as IATA & BSP, EU Air Passenger Rights, GDPR, PCI compliance
- Fluent in English and Spanish both written and spoken. Knowledge of (an)other language(s) is an asset

**What we offer you**

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

**About us**

**Interested?**

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- _Note: We’ll give preference to internal and/or furloughed employees._
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