![CBRE](https://media.trabajo.org/img/noimg.jpg)
Technical Service Administrator
hace 1 semana
Technical Service Administrator
Job ID
172905
Posted
18-Jun-2024
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Customer Service, Digital & Technology/Information Technology
Location(s)
Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica
JOB SUMMARY
This position provides Tier 1 tech support related to the administration of SharePoint websites and Power Platform solutions. Focused time management, exemplary customer service, and problem-solving skills along with the ability to prioritize are keys to success in this position. The nature of the position requires an ability to communicate clearly on a variety of different levels, both externally and internally.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Process, manage, monitor and perform quality assurance on support requests.
Maintain 99% (or higher) Service Level Agreement compliance
Utilize SharePoint and Microsoft Office products to update web content.
Provide content delivery by following established web publishing processes.
Provide web best practices consulting as needed, and other project or web support duties as assigned.
Oversees and manages service documentation.
Performs quality assurance on all services being developed for clients to ensure quality.
Processes, prepares, and assists in maintaining support metrics and monthly business reviews for all services.
Assists with project administration deliverables (i.e. meeting minutes; budget tracking; schedule updates; move management; closeout).
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelors degree from four-year college or university. Minimum of 1 to 3 years of experience required.
CERTIFICATES and/or LICENSES
None.
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
FINANCIAL KNOWLEDGE
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
Rigor and logic to solve difficult problems with effective solutions
OTHER SKILLS and ABILITIES
High degree of independence, initiative, responsibility, and accountability to exemplify a self-managing professional
Advanced proficiency in Microsoft Office Suite including SharePoint, Power Platform, Word, PowerPoint, Excel, and Outlook.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
-
Administrator, Sr Systems
hace 2 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoAdministrator, Sr Systems: Remote Eligible: Onsite Onsite Location(s): Heredia, H, CRAdditional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling...
-
System Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionSystem Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by...
-
Data Base Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica SGF Global A tiempo completoData Base Administrator (Remote)Heredia, Costa RicaSGF Global is looking for a Data Base Administrator, for IT enterprise in Heredia, Costa Rica.Overview:The Database Administrator work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Maintains systems documentation on current...
-
Jira Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica First Factory, Inc. A tiempo completoFirst Factory is looking for a Jira Administrator to join our team.The Jira Administrator is responsible for managing, configuring, and optimizing the Jira platform within an organization. Jira is a popular project management and issue-tracking software used to facilitate collaboration and streamline workflow processes. The Jira Administrator plays a crucial...
-
Technical Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica CSS Corp A tiempo completoJob title: Technical Service RepresentativeWork Location: Heredia, Costa RicaExperience: 6 months to 1 yearEducation Qualification: Highschool Diploma and technical studies are a plusNumber of Openings: 150+Roles and Responsibilities: Help customers with basic device troubleshootingRequired Skills & Desired Skills: Advanced English Highschool Diploma Call...
-
Sr. Database Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Senior Database Administrator is responsible to implement and manage the operational aspects of cloud-native and hybrid data platform solutions built with Microsoft SQL Server and Microsoft Azure Data Services or AWS Database Services, this also include performance of critical SQL Server systems and the backups. Their main goal is to ensure...
-
Snowflake Database Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica InterSources Inc. A tiempo completoSnowflake Database Administrator 100% Remote | LATAMThe Snowflake Database Administrator (DBA) position is pivotal in ensuring the optimal performance, security, and reliability of databases within the Snowflake Data Cloud platform. The successful candidate will be responsible for various tasks including database setup and configuration, performance...
-
Snowflake Database Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica InterSources A tiempo completoSnowflake Database Administrator 100% Remote | LATAM The Snowflake Database Administrator (DBA) position is pivotal in ensuring the optimal performance, security, and reliability of databases within the Snowflake Data Cloud platform. The successful candidate will be responsible for various tasks including database setup and configuration, performance...
-
Accounts Receivable Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica GFT Technologies A tiempo completoAccounts Receivable Administrator:Accounts Receivable Administrator: Custom Field 1: Business Consulting Custom Field 3: Business Consulting Country/Region: CR Date: Nov 21, 2023 Location: Heredia, CR, Working place: RemoteAbout the role:At this role you will be an Account Receivable Administrator who will be a key contributor to the Collections team. The...
-
CAD Administrator
hace 5 días
San Francisco, Heredia, Costa Rica CBRE A tiempo completoCAD AdministratorJob ID169507Posted21-Jun-2024Service lineAdvisory SegmentRole typeFull-timeAreas of InterestCustomer Service, DesignLocation(s)Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa RicaAbout the Role:As a CBRE CAD Coordinator, you will assist the team with designing and preparing basic electronic working plans, maps, and drawings for...
-
Junior System Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completoWhy KyndrylKyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Bids Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica Manpowergroup CCA A tiempo completoThe purpose of the Bids Administrator is to support Food Equipment Specialist's (FES) as well as provide support to Project Coordinators by administering the sales information system and provide all other administration services for the sales department and staffRESPONSIBILITIES:Proactively communicate to all internal and external related parties to exceed...
-
Technical Support Representative: Service Desk
hace 2 semanas
San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completoWhy KyndrylKyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Applications Systems Administrator Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Manpowergroup CCA A tiempo completoRequisitos:Basic Qualifications: Minimum five (5) years experience in the planning, design, and implementation of infrastructure or security solutions, including Minimum two (2) years leading the configuration, implementation, and operation of security technologies. Minimum two (2) years in a technical leadership role with or without direct reports....
-
CAD Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica CBRE A tiempo completoCAD AdministratorJob ID164956Posted28-May-2024Service lineAdvisory SegmentRole typeFull-timeAreas of InterestConstruction, DesignLocation(s)Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa RicaAbout the RoleAs a CBRE CAD Coordinator, you will assist the team with designing and preparing basic electronic working plans, maps, and drawings for...
-
CAD Administrator
hace 4 semanas
San Francisco, Heredia, Costa Rica CBRE A tiempo completoCAD AdministratorJob ID164956Posted28-May-2024Service lineAdvisory SegmentRole typeFull-timeAreas of InterestConstruction, DesignLocation(s)Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa RicaAbout the RoleAs a CBRE CAD Coordinator, you will assist the team with designing and preparing basic electronic working plans, maps, and drawings for...
-
Cc/edm HR Data Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionA Service Center HR Administrator agent is responsible for the organization, timely and accurate processing of fast- pace transactions, related to EDM inputs processes and tasks needed to achieve contractual SLA/KPIs and client expectations.Your Role and ResponsibilitiesIn this role you will: Ensure the delivery of a high quality, customer...
-
Space Data Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica CBRE A tiempo completoSpace Data AdministratorJob ID167214Posted28-May-2024Service lineAdvisory SegmentRole typeFull-timeAreas of InterestConstruction, DesignLocation(s)Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa RicaAbout the Role:As a CBRE CAD Designer, you will designand prepare electronic working plans, maps, and drawings for small to medium-scale...
-
Space Data Administrator
hace 4 semanas
San Francisco, Heredia, Costa Rica CBRE A tiempo completoSpace Data AdministratorJob ID167214Posted28-May-2024Service lineAdvisory SegmentRole typeFull-timeAreas of InterestConstruction, DesignLocation(s)Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa RicaAbout the Role:As a CBRE CAD Designer, you will designand prepare electronic working plans, maps, and drawings for small to medium-scale...
-
Senior System Administrator in Digital Workplace
hace 2 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoWork mode:HybridOnsite Location(s):Heredia, CRAdditional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient...