Jira Administrator

hace 3 semanas


San Francisco, Heredia, Costa Rica First Factory, Inc. A tiempo completo
First Factory is looking for a Jira Administrator to join our team.

The Jira Administrator is responsible for managing, configuring, and optimizing the Jira platform within an organization. Jira is a popular project management and issue-tracking software used to facilitate collaboration and streamline workflow processes.

The Jira Administrator plays a crucial role in ensuring the smooth functioning and customization of Jira to meet the unique needs of the organization.


Key Responsibilities:

Jira System Management:

  • Install, configure, and maintain the Jira software, ensuring it runs smoothly and efficiently.
  • Monitor system performance, troubleshoot issues, and work to resolve any problems that may arise.

User Management:

  • Create and manage user accounts, groups, and permissions within Jira.
  • Collaborate with various teams to understand their requirements and grant appropriate access levels to users.

Customization and Configuration:

  • Customize Jira workflows, screens, fields, and issue types to align with the organization's unique processes and requirements.
  • Set up and manage custom Jira schemes and configurations to enhance usability and efficiency.
  • Create and maintain project templates to standardize workflow across different projects.

Integration and Automation:

  • Develop and maintain automation rules and scripts using Jira's builtin features or thirdparty plugins to streamline processes and improve productivity.

Issue and Project Management:

  • Provide support to teams in utilizing Jira for effective project and issue management.
  • Help teams create and manage sprints, backlogs, and boards for agile project management.
  • Facilitate the setup and management of projectspecific dashboards and reporting.

Training and Support:

  • Conduct training sessions for users and teams to promote Jira best practices and ensure efficient utilization of the platform.
  • Offer ongoing support and assistance to users, addressing their queries and troubleshooting issues.

Security and Compliance:

  • Ensure that Jira is configured and maintained in compliance with the organization's security policies and industry regulations
  • Implement security measures to safeguard sensitive data and information within Jira.
  • At least 2 years of experience working with Jira
  • Proven experience as a Jira Administrator or similar role
  • Indepth knowledge of Jira administration, customization, and configuration
  • Familiarity with agile project management methodologies and practices
  • Proficiency in scripting languages and automation techniques for Jira (e.g., Jira Query Language, Groovy, etc.)
  • Strong problemsolving skills and the ability to diagnose and resolve technical issues
  • Excellent communication and interpersonal skills to collaborate effectively with teams and users
  • Demonstrated ability to work independently and manage multiple tasks simultaneously
  • A keen eye for detail and a commitment to maintaining data accuracy and integrity
  • Certifications in Jira Administration or related areas would be advantageous

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