Collections Analyst
hace 1 mes
Job Description
Join our Business Service Center (BSC) located across three regions, working on the timely and efficient delivery of standardized global financial processes. The BSC – Americas in San Jose, Costa Rica is the hub for executing a wide range of financial services and processes across our business divisions and markets in the Americas region.
The role of the Collections Analyst focuses on executing Collection activities. This includes account statement creation, generating reports accurately and promptly to manage past dues, DSO, disputes, bad debts, call queue handling, refunds, and write-offs while ensuring compliance with SLAs and process standards. Responsibilities also involve analyzing, reconciling, and adjusting credit and debit notes, as well as monitoring payments and providing support for cash application, with a preference for candidates familiar with cash application processes.
Primary Responsibilities:
- Interact extensively with external customers, utilizing strong communication and negotiation skills.
- Analyze and troubleshoot issues, identifying root causes for effective resolution.
- Conduct detailed analysis of customer accounts, including debits, credits, reconciliations, and identifying opportunities for offsets.
- Support Order to Cash processes for the Americas markets, ensuring compliance with all policies and quality standards, including SOX requirements.
- Perform timely account analysis and escalate disputes, claims, and past due receivables promptly.
- Practice prioritization and strategic thinking to ensure timely payments, tracking credit terms, limits, and customer financial statuses.
- Manage bad debts, write-offs, refunds, and strive to meet defined KPIs and SLAs.
- Conduct month-end activities and reporting as required, contributing to team activities and projects.
- Collaborate with Service Center operations, maintaining strong relationships with external parties.
Main Requirements:
- Bachelor's degree in Business, Accounting, or Finance (or equivalent work experience).
- Fluency in French and English.
- Minimum of 1 year experience in order-to-cash processes.
- Intermediate to Advanced skills in MS Excel, Word, and PowerPoint, with strong customer service abilities.
Desirable requirements:
- Experience in a finance or accounting department of a multinational company.
- Prior exposure to SAP.
- Background in Accounting/Finance.
- Previous involvement in the Pharmaceutical Industry.
*Please, note this job posting ends on 06/04/2024.
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