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Customer Engagement Technical Implementations Program Manager
hace 1 mes
At ServiceNow, our technology drives global progress, while our team ensures its success. We are agile and innovative, providing unique solutions for our clients. Join our team of ambitious change makers, where your individuality is valued, and collaboration is key. We strive to make your best work possible by supporting your dreams and fostering a culture of growth. Together, we shape the future with you as an integral part of it.
With over 7,700 clients, including 85% of the Fortune 500 companies, ServiceNow is proud to be recognized as one of the top workplaces globally.
Discover more about the ServiceNow culture and employee experiences on our 'Life at Now' platform.
Job DescriptionServiceNow's STEP organization leads the way in product development and customer experience. We are looking for a dynamic Customer Engagement Technical Implementations Program Manager to join our team. Your role involves managing high-impact programs to enhance customer engagement and optimize processes. The ideal candidate is organized, proactive, and possesses strong communication skills to ensure project success and client satisfaction. You will be responsible for overseeing program operations, driving collaboration, and achieving business goals.
Responsibilities:
- Lead Early Adopter Validations and pre-sales Lighthouse activities for client exposure.
- Implement an engagement tracking system for progress monitoring and improvement identification.
- Provide leadership updates and reports.
- Conduct meetings and facilitate sessions between stakeholders.
- Deliver regular reports to relevant teams to track program developments.
- Capture feedback and implement enhancements identified during customer engagements.
- Enhance the PM customer engagement tool to meet evolving requirements.
To excel in this role, you should have:
- 10+ years experience in Program Management.
- Bachelor's Degree required; MBA or Graduate degree preferred.
- Experience in customer-facing roles or technical management consulting.
- Familiarity with CRM systems and customer engagement tools.
- Project Management Professional (PMP) certification or equivalent.
- Strong organizational and collaboration skills.
- Excellent communication and presentation abilities.
- Passion for technical environments and people management.
- Leadership, facilitation, negotiation, and conflict management skills.
ServiceNow is an Equal Employment Opportunity Employer promoting diversity. We foster a flexible and trusting work environment. Learn more about our work personas: flexible, remote, and in-office as required.
If you need assistance during the application process, contact us directly. For positions requiring access to technical data subject to export regulations, appropriate licensing is mandatory. Protect yourself against fraudulent job postings by exploring our genuine opportunities on the ServiceNow Careers site.
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