NXC IT Service Manager

hace 4 semanas


San José, San José, Costa Rica Boston Consulting Group A tiempo completo
WHAT YOU'LL DO

- As the IT Manager, your main focus will be providing guidance and oversight for the local IT service operations at BCG's Costa Rica Nexus office.

- You will lead a team of 2 IT Associates to support the 400+ business services staff in a dynamic and rapidly growing office.

- Responsibilities include IT project management, team development, vendor management, and budget management.

- You will be in charge of installing, upgrading, and maintaining all IT equipment such as laptops, AV equipment, and printers in the office.

- Reporting directly to the Nexus IT Senior Manager, you must thrive in a fast-paced, service-oriented environment and uphold BCG's values and culture.

YOU'RE GOOD AT
  • - Creating a motivating environment for your team to excel
  • - Delivering top-notch customer service to office staff, whether in the office or remotely
  • - Effectively communicating with leadership, business teams, vendors, and technical staff
  • - Supervising and coaching team members for their professional growth
  • - Providing technical support for various IT services including laptops, workspaces, and mobile phones
  • - Coordinating equipment repair and maintenance with external vendors
  • - Proactively planning projects and daily operations to ensure smooth functioning
  • - Understanding key goals and working with the team to achieve them successfully
  • - Evaluating existing systems and recommending technology upgrades
  • - Resolving IT issues promptly to ensure high customer satisfaction
  • - Troubleshooting and maintaining video conference and telecommunications systems for critical meetings
  • - Documenting training materials for staff and updating procedures as needed
YOU BRING (EXPERIENCE & QUALIFICATIONS)
  • - Bachelor's degree in technology or equivalent experience
  • - Minimum of 5 years of experience in IT Service or related field
  • - Over 2 years of team management experience in IT
  • - ITIL Foundation certified or familiar with ITIL processes
  • - Proven track record of leading IT projects successfully
  • - Experience in operational budgeting and vendor management
  • - Proficiency in troubleshooting various systems and software
  • - Fluent in English and Spanish
YOU'LL WORK WITH

- Collaborate with local operational teams such as Office Services, Finance, and Human Resources, interacting with staff across the region and IT function.

ADDITIONAL INFORMATION

This position entails a required 5-day office presence weekly, aiming to foster learning, collaboration, and networking opportunities with colleagues.


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