Sales Ops Coordinator

hace 4 semanas

San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.



We're hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Sales Ops Coordinator

Preferred experience:

  • Conduct Customer On-boarding call and validate new customer information (selling method, equipment install, BCT, contacts, phone, fax, email, frequency/call/delivery day and date, etc).
  • Follow selling priorities on every call (Refused PD, Will call Request, 10-2 BCT, Initial Orders, Offer additional product on Initial order, Sell VRU reminder).
  • Clarify, address and/or escalate questions or concerns related to customer setup or opening.
  • Assign customer to proper PDSR.
  • Inform Customer of Pepsi Rewards Plus program where applicable.
  • Sell/Introduce new products to customer to drive current and future revenue.
  • Handle AR issues including determining if credit application completed and when, where submitted, and escalation for resolution. Enter request for override code if directed by field.
  • Handle National Account Onboarding requiring special handling or coordination of install and order dates (KFC, etc.).
  • Analyze, discuss and escalate challenging equipment setup/install issues.
  • Execute equipment validation call to ensure customer has received equipment, it is working properly and the business is open and ready to move to Sales floor.
  • Create critical first impression of PepsiCo Direct.
  • Capture and validate all account information for new customers (i.e. FS Distributors, BCT, Email, FAX, etc.).
  • Handle extensive inquiry entry for new customer setup; especially for equipment, charge terms, POP, pricing.
  • Execute first fill order, timing product delivery with equipment delivery as needed.


Qualifications / Requirements

  • High School diploma or GED
  • Demonstrated verbal and written communication skills
  • 1-2 years of prior customer service experience
  • Strong problem solving, analytical, and organizational skills
  • Proven ability to work independently with minimal or no supervision

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger

Join us now

#BeCognizant #IntuitionEngineered


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