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HR Benefits Operations Head – Total Rewards

hace 1 mes

San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

The Benefits Operations Head is accountable for the delivery of Benefits Administration Operations for the 90+ countries related employee benefits, including management oversight and processing, delivery of key data elements to Global Payroll Services team in alignment with country-specific laws, rules, and regulation. This role resides in HR Total Rewards organization which consists of multiple process disciplines including benefits administration processing. The Benefits Operations Head works in partnership with the respective Total Rewards Leads and Global Payroll Services to ensure effective and controlled operations with e2e governance and management of Benefit operations and its resources.

Process Management, Validation and Control


• Manage the operational delivery of benefit administration items, including but not limited to: EIB (Payroll deduction) file creation and uploading, employment status change reporting, population reconciliation, data entry, and the monitoring of allowances

· Ensure proper payment to all third-parties by processing benefit vendor invoicing and purchase order creation

· Manage team on the successful delivery of time and absence tasks related to returning employees to work, supporting operations work related to time tracking systems, and any leave program calculations when necessary


• Ensure all activities and processes are fully documented and standardized, where applicable, across all geographies

· Ensure Total Rewards benefits operational processes consistently meet the committed service standards (completeness, timeliness, accuracy)


• Work closely with Total Rewards governance team to ensure controls are in place and/or created across all processes and countries, where applicable

· Ensure all established operational controls and reasonability checks are performed on a timely basis, and that the results of controls are evidenced


• Ensure that all issues and CAPs (corrective action plans) related to the operation of benefits processes are documented and subject to source/cause analysis, and that the necessary remediation actions are completed and tested on a timely basis


• Ensure Total Rewards benefits delivery complies with all country legal and fiscal requirements and that all regulatory requirements are consistently met


• Ensure all Total Rewards benefits processes are always demonstrably "audit ready" and assume management responsibility for the successful outcome of all internal and external audits as they relate to the Total Rewards activity set.

· Optimize the benefits operations operating model; Identify and assess end-to-end work streams across all geographies that can be automated and centralized to realize efficiencies and streamline resources

· Identify processes where there can be cross-training opportunities or where there is ability to automate

· Work closely with the strategy and delivery teams to identify outsourcing opportunities

· Provide support to other global benefits teams with the Third-Party Management (TPM) processes

Management and Supervision

· Provide Leadership and Management direction for the Benefits Operations Organization globally.


• Management and delivery against all goals, including performance metrics, productivity commitments and financial plans .


• Identify opportunities for and drive improvement in control processes, delivery practices and systems.


• Share identified best practices with Total Rewards leadership team. Identify and implement best practices that have been pioneered in other functions or clusters.


• Drive the timely implementation of global initiatives.


• Represent and advocate for the needs of Benefits Operations in Total Rewards leadership forums.


• Drive talent development for the benefits operation's organization, including the development of actionable succession plans for all critical positions.


• Actively support employee engagement activities to promote timely two-way communication and a strong sense of ownership and common purpose across the team.

Skills and qualifications


• 10+ years of experience in Benefits Administration and/or Operations


• Preferably experience in multi-country benefits environments.


• Strong knowledge of payroll processing as it relates to benefits operation preferred


• People management and leadership skills


• Strong analytical and problem-solving skills - facilitation, negotiation and influencing skills


• Process analysis skills through the use of controls and metrics


• Excellent communication skills to deal with multiple stakeholders, at various levels internally and externally to Citi.

· English speaking necessary; fluent Spanish or other language preferred

· Ability to manage large team across multiple countries and multiple time-zones


• Demonstrates drive, integrity, good judgment, adaptability, creativity, agility/flexibility, self-awareness, and ability to multi-task and prioritize

· HR/Benefits BPO experience is also desirable


Job Family Group:

Human Resources


Job Family:

Compensation & Benefits


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ) .

View the "EEO is the Law ) " poster. View the EEO is the Law Supplement ) .

View the EEO Policy Statement ) .

View the Pay Transparency Posting )

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


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