Customer Service Rep

hace 1 mes


San José, San José, Costa Rica Tech Data Costa Rica A tiempo completo
  • Provides customer support via telephone and e-mail to assist with shipping, credit, and product inquiries.
  • Adheres to procedures to deliver timely service to customers.
Key Responsibilities
  • Delivers top-notch customer service to both internal and external customers (20%)
  • Handles customer inquiries by creating service requests and related tasks (20%)
  • Engages with customers for follow-up to ensure a positive experience (20%)
  • Recognizes issues that require escalation and directs them to the appropriate personnel (15%)
  • Carries out additional assigned tasks (15%)
  • Adheres to department guidelines for research methods and accuracy (5%)
  • Documents information in designated systems (5%)

Additional Responsibilities:

  • Meets attendance and punctuality standards
Qualifications and Working Environment

Experience:

  • No prior experience required.

Education & Certifications:

  • High School Diploma Required.

Working Conditions:

  • Office environment with occasional non-standard work hours as needed.
  • Professional workplace setting.

Knowledge, Skills & Abilities:

  • Ability to follow instructions and seek clarification when necessary.
  • Basic clerical and data entry skills.
  • Strong data entry capabilities.
  • Speed of 60 words per minute for data input.
  • Proficiency in basic math calculations.
  • Attention to detail, accuracy, and efficiency.
  • Clear communication in English and Spanish.
  • Effective cross-cultural interpersonal skills.
  • Capacity to work well under pressure and meet deadlines.
  • Upholds ethical standards and maintains confidentiality.
  • Establishes productive relationships with colleagues.
  • Demonstrates sensitivity to others' needs and concerns.
  • Quickly adapts to new technologies and systems.
  • Intermediate level proficiency in computer applications.

Don't meet all criteria? Still apply.

At TD SYNNEX, we foster diversity, equity, and inclusion in a supportive workplace. If you're interested and feel aligned with our values, submit your application. You could be the ideal candidate we're seeking.


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