Order Entry Specialist

hace 2 semanas


San José, San José, Costa Rica Emerson A tiempo completo

Duties and Responsibilities

Specific functions enumerated according to importance.

  • Reviews all orders that he/she will process (Account name, PO numbers, complete catalog numbers, quantities, voltages, shipping instructions, any additional special instructions).
  • Enters the PO into the Web Order Entry Form.
  • Check pricing in the PO if it matches the system and rejects accordingly if there is a discrepancy.
  • Verifies acceptable payment terms.
  • Tracks down all inquestion Purchase Orders.
  • Performs other duties and responsibilities as assigned.

Specific responsibilities/accountabilities in terms of the following:


  • Work of others
  • Ensures that orders are entered in a timely manner; works and collaborate with all members of the program.
-
Information:

  • Enters accurate information of customer details and request in the provided CRM tool.
-
Decision-making - None as all important decisions are coursed to either the team leader and/or the Customer Support Manager

-
Consequence of Error:

  • Decrease customer satisfaction, increase in the number of returned items due to incorrect data entry, loss profit and could potentially lead to loss of market share.
-
Responsibility for Resources - Responsible for all company assets and materials issued to the Customer Support group of ASCO organization.
-
Responsibility for Information - Must ensure accurate information of reports and information sent out to ASCO management.

Qualifications & Skills
-
Educational attainment requirement/s - College Graduate

  • Good customer support skills
  • Excellent typing skills
  • Multitasking skill in a fastpaced environment
  • High sense of urgency
  • Strong written and verbal skills
  • Ability to work well under pressure.
  • Accurate in delivering results.
  • Detail Oriented
  • Resourceful
  • Good comprehension skills
  • English Level: B1

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