Trade Payments Contact Center Team Lead

hace 2 semanas

San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey

BAT COSTA RICA
IS LOOKING FOR A TRADE PAYMENTS CONTACT CENTER TEAM LEAD

SENIORITY LEVEL:
G33

FUNCTION:
GBS Finance

LOCATION:
Heredia,
Costa Rica

ROLE POSITIONING AND OBJECTIVES
This role is part of GBS Finance.

The role is responsible for providing support and guidance to the contact center that provides service for Reynolds retailers and their sales representatives.

Resolve inquiries about contracts, payments, payment dates, products among others.

Reports to :
OTC Manager

Geographic Scope:

USA

WHAT YOU WILL BE ACCOUNTABLE FOR

  • Act as a key support for the team (Analysts, Team Leads & Mangers)
  • Provide support and guidance with doubts/questions to all senior and junior analysts related with BAU processes.
  • Review and approve TLD's related with all operation processes (Process documentation).
  • Complete all reports assigned in the recurrence required.
  • Continuous Improvement attitude.
  • Precise analysis of contracted accounts.
  • Assist TMR's with inquiries related to the contracted retailers.
  • Align with the process critical metrics.
  • Analyze and handle situations that may arise, different from the work routine.
  • Proactive and looking for possible improvements to make the processes simpler and faster.

CAN THIS BE YOUR FUTURE ROLE?

  • Do you have C1 English Level?
  • Do you have intermediate knowledge of Microsoft Office programs?
  • Are you detail oriented?

ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE

  • C1 English Level.
  • Student or graduated of Business Administration, Accounting, or related fields.
  • Intermediate knowledge of Microsoft Office programs (Excel & Outlook).
  • Experience working under pressure.
  • At least 2 years of experience or related.
  • Effective communication skills to work collaboratively with partners and team members.
  • Analytical and problemsolving skills.

BENEFICIAL

  • Sap Knowledge (not indispensable)
  • Salesforce Knowledge (not indispensable)

  • USA Visa is a plus (not indispensable)

WE ARE BAT
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.
See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building worldclass capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women's Day Best Practice winner
  • Seal Award winner one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity, and teamwork underpin everything we do here at BAT.

We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.

**Come bring your difference

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