Associate Collector

hace 3 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

Associate Collector - Santa Ana, Costa Rica


Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector.


Western Union powers your pursuit.


We are looking for someone who would be part of Retail Collections Operations team as Associate Collector responsible for contact customers to determine the reason for payment delinquency in Western Union.


Role Responsibilities

  • Primary responsibility is collections.
  • Under direct supervision, contacts customers to determine the reason for payment delinquency and obtain payment commitment by placing outbound calls which are basic and routine.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • May answer inquiries and resolve problems.
  • Requires limited knowledge of the organization, products, and/or services.
  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Role Requirements

  • Bachelor's degree preferred.
  • Typically, has less than 18 months of finance, accounting, or collections experience.
  • Flexible and adaptable.
  • Ability to influence and drive execution.
  • Passionate about working in a multicultural environment.

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.

We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.

More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.


Benefits
Your Costa Rica

- specific benefits include:

  • Asociación Solidarista
  • Paid time off including extended maternity leave.
  • In house company doctor services
  • Continuing Education
  • Transportation services options
  • Parking spaces
  • Hybrid model work
  • Flexible Working Schedules if applicable
  • Referral Program award
  • Employee Resource Groups (ERG) and committees to volunteer with
  • Carpooling Program
  • Price Smart membership
  • Pan American Medical and Life insurance
  • Cafeteria Subsidy

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