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Associate Collector

hace 4 meses

Santa Ana, Costa Rica Western Union A tiempo completo

Associate Collector - Santa Ana, Costa Rica


Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector.


Western Union powers your pursuit.


We are looking for someone who would be part of Retail Collections Ops team as Associate Collector responsible for contact customers to determine the reason for payment delinquency in Western Union.


Role Responsibilities

  • Performs one or more of the following operational support functions: Accounts Receivable reviews/investigations, negotiation of receivable settlements, remittance tracking, database maintenance, documentation control, and tracking of collection agency placements.
  • Ensure all requests are processed accurately and within Service Level Agreements. For low medium volume agents.
  • Work with Supervisor to ensure all assigned agent accounts are reconciled in order to have a solid starting point for recovering funds.
  • Performs various administrative functions including standard management reporting requirements and continue to maintain agents reconciled to achieve collection effort goals.

Role Requirements

  • Bachelor's degree preferred.
  • Typically, has less than 18 months of finance, accounting, or collections experience.
  • Flexible and adaptable.
  • Ability to influence and drive execution.
  • Passionate about working in a multicultural environment.

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.

We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.

More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.


Benefits
Your Costa Rica

- specific benefits include:

  • Asociación Solidarista
  • Paid time off including extended maternity leave.
  • In house company doctor services
  • Continuing Education
  • Transportation services options
  • Parking spaces
  • Hybrid model work
  • Flexible Working Schedules if applicable
  • Referral Program award
  • Employee Resource Groups (ERG) and committees to volunteer with
  • Carpooling Program
  • Price Smart membership
  • Pan American Medical and Life insurance
  • Cafeteria Subsidy