Internal Communication

hace 2 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Description About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that
FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the
100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.


We have 23,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.


  • This position is a pipeline opening. Role will be open in the near future.

The Internal Communication & Brand Manager works internally as a strategic advisor to make sure organisational initiatives and projects are successfully communicated to employees and stakeholders.

He/she is a strong leader/partner in driving the organisation goals following under the Agenda of Employee engagement, Diversity and Inclusion, Wellbeing, People retention.


Internal Communication & Brand Manager leads actively and keep up to speed the company's external presence promoting the brand and the company culture on different channels like local media, strategic events, social media, developing creative ways to draw prospective employees to the company's identity.


Internal Communication & Brand Manager is part of the strategic Global communication team and is in charge or take part into global projects which follows the objectives and positioning of the four Global Centers of the company.

The Internal Communication & Brand Manager supports the Agenda of the regional and functional divisions within Experian. Act as a strategic partner for the Costa Rica GDC office and leads global projects on local level.

Key Responsibilities

_ Internal Communication responsibilities_

  • Develop and implement impactful communication strategies to engage and align employees with the organization's brand, values, and objectives.
  • Collaborate with CR site senior leadership to develop and deliver effective communication strategies reflecting transformative change; measured in NPS improvement.
  • Change Management play a key role in communication plans during organizational changes, ensuring transparency and managing potential resistance.
  • Serve as a strategic communication partner by providing counsel to senior managers in the development of appropriate messaging and engagement opportunities to employees in support of key business priorities, initiatives, and activities.
  • Lead/support internal projects and initiatives and make sure they are successfully communicated.
  • Partner with GBS Functions to increase employee awareness, understanding and participation in programs within the company. Participate in regular meetings to align on the objectives and priorities.
  • Organise major site related events like All Hands meeting, Town Halls, Learning Fridays, etc.
  • Oversee a team of designers forming the presentation services team.
  • Participates in adhoc HR/TA and L&D projects and initiatives.

_ Experian brand related duties_

  • Oversees and follows all the company's employment branding strategies.
  • Drive all the company media presence on the local market like media events, press releases, articles.
  • Holds and maintain the brand calendar for the whole year.
  • Generate ideas of how to make the company more attractive and visible when attending external events. Work closely with the respective event "owners" and advice on the different brand tasks.
  • Key brand guardian and advisor on production of all printed materials.
  • Manage, report, and take care of the brand budget.

_ Global Communication team_

  • Partner with business unit executives and productivity leaders on a global basis to successfully manage implementation of people/process/work environment change.
  • Lead on a global level or take part into different internal projects focusing on the process improvement strategy, internal engagement activities, etc.
  • Take part into the regular meetings of the GDC communication team.
  • Committed to share best practices with the respective peers for the other sites.
  • Support GDC communication channels by regularly creating content for the intranet page and global newsletter, evaluate any potential for improvements and efficiencies.
  • Have a view of the Global projects and propose respective communications on a GDC level.
  • Enables change management best practices to be shared across projects, BUs and regions.

_ Partnership with the Global teams_

  • Work in close collaboration with the Global and NA regional communication team and support their regional Agenda with local events/activities. Advise on the best local

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