![Workday](https://media.trabajo.org/img/noimg.jpg)
Support Manager, Applications
hace 2 semanas
At Workday, it all began with a conversation over breakfast.
When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.
And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable.Feel encouraged to shine, however that manifests:
you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique.
Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Our global support team works closely with product management, development and quality assurance teams to ensure we're providing our customers with an outstanding experience.
Información sobre el equipo
Es agradable trabajar en una empresa donde las personas creen de verdad en lo que hacen.
En Workday, nos comprometemos a transmitir nuestra pasión por el negocio de las aplicaciones empresariales y a centrarnos en el cliente.
Trabajamos duro y nos tomamos en serio lo que hacemos. Pero también nos gusta pasarlo bien.De hecho, dirigimos nuestra empresa con ese principio en mente todos los días:
uno de nuestros valores fundamentales es la diversión.
Nuestro equipo de soporte global trabaja en estrecha colaboración con los equipos de gestión, desarrollo y control de calidad de los productos para garantizar que ofrecemos a nuestros clientes una experiência excepcional.
Nuestras funciones son dinámicas y se centran en analizar problemas difíciles y encontrar soluciones a diversos problemas operativos críticos, todo ello mientras trabajamos según los plazos de nuestros clientes.
About the RoleInformación sobre la función
Como Gerente analista de prestación de soporte técnico, dirigirá un equipo que brindará soporte técnico a clientes y consultores para productos y aplicaciones complejos.
También dirigirá a los equipos de ingeniería en el diagnóstico y la solución de problemas de software altamente técnicos y colaborará con múltiples colaboradores en la resolución de los mismos.
About YouBasic Qualifications
- 4+ years leading a technical team and/or experience with managing software support engineering teams. It is essential to be bilingual in Spanish and English
Qué esperamos de usted
Cualificaciones básicas- Más de 4 años dirigiendo un equipo técnico y/o experiência en la gestión de equipos de ingeniería de software.- Más de 6 años de experiência en ingeniería de soporte técnico, en los que haya brindado soporte técnico para problemas de software y entornos con aplicaciones de software empresarial: SaaS, Workday, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, ERP en el sitio, Peoplesoft, Kronos, Cornerstone, etc.
Otras cualificaciones- Capacidad demostrable de colaborar y entablar relaciones sólidas con los clientes e involucrarse en las funciones corporativas (servicios, gestión de productos, desarrollo, control de calidad y operaciones).- Capacidad para comprender de urgencia y reunir los recursos adecuados.- Sólidas habilidades de resolución de problemas, definición de prioridades, facilitación, realización de tareas múltiples y habilidades analíticas.
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