Senior Partner Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

Team Manager - Digital Marketing

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

  • Provide updates and submit reports related to own area of work.
  • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
  • Identify & suggest Business improvement opportunities.
  • Identify & drive opportunities to enhance service delivery & Customer experience.
  • Identify cost optimization opportunities.
  • Drive business excellence to add value to client.

Customer Relationship Management:

  • Provide information, educate customer, troubleshoot, probe and fix issues.

People/Team:

  • Contribute to and participate proactively in knowledge sharing sessions.
  • Participate and contribute to organizational activities.
  • Provide work direction and guidance to team members.
  • Establish systems and procedures in the team.
  • Groom self and team to support vertical growth.
  • Allocate work and tasks to the team.
  • Report to the manager on performance, status and any escalations.
  • Facilitate and participate proactively in knowledge sharing sessions.
  • Conduct team building activities to enhance motivation.
  • Conduct performance appraisals for team members
- provide input into the learning and career plans for team members.

  • Identify training needs of team members and provide coaching support to them.
  • Conduct process training or refresher training if required.
  • Review VOC scores, provides feedback and recommend refresher training whenever necessary.
  • Resignations / Absconder communication to Operations Manager.
  • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.
  • Manage attrition and absenteeism.
  • Support recruitment efforts for the team.
  • Conduct knowledge transfer sessions for new joiners in the team.

Must Have Skills

  • Speaking English

Good To Have Skills

  • After Sales & Service (Tech)


  • San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    We're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

  • Senior Partner Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    We're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • San Francisco, Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world?A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives.Discover the spirit of DHL EXPRESS and make your next career move todayCareer opportunities...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Partner Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    Team Manager - Digital MarketingQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility:Stakeholder/Business Management: Provide updates and submit reports related to own area of work. Interface with the management both in terms of cascading messages from senior management and putting...


  • San Francisco, Heredia, Costa Rica Workday Costa Rica S.R.L. A tiempo completo

    About the Role The Global Partners Organization is hiring an experienced Senior Program Manager. This is an ideal opportunity for an individual contributor with a comprehensive Program Management toolkit and proven track record to influence, drive, and collaborate cross-functional teams to build our modern Partner ecosystem for Workday. The Program...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • San Francisco, Heredia, Costa Rica BMA Group A tiempo completo

    Senior Application SpecialistResponsibilities: Work with business stakeholders to validate requirements and map to system functionality Work with technical teams and vendors to review the endtoend solution proposed, and identify any localizations required Provide internal consultancy and billing expertise / best practices e.g. product / pricing...


  • San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    The Role / Responsibilities:The Global People Business Partner (PBP), Assistant Vice President is responsible for helping to support the design and implementation of the talent strategy for assigned business units. The role will be based in Costa Rica.The PBP will support Moody's local but will also support other groups in MIS under the guidance of the...


  • San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionAbout us, but we'll be briefExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been...

  • Sr Content Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewServiceNow is all about making the world work better for everyone with cutting-edge technology and a team of innovators who move at lightning speed. When you join us, you become part of a group of change-makers driven by curiosity and a passion for creativity. We believe that your best work comes when you're living your best life and sharing...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewServiceNow is all about making the world work better for everyone with cutting-edge technology and a team of innovators who move at lightning speed. When you join us, you become part of a group of change-makers driven by curiosity and a passion for creativity. We believe that your best work comes when you're living your best life and sharing...


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    The Partner Strategy & Operations team supports Databricks' robust ecosystem of Consulting & SI (C&SI) and ISV partners, including program development and management, partner onboarding, day-to-day partner engagement, reporting and PRM (Partner Portal) systems management. The team is focused on driving operational scale in an extremely high-growth...


  • San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Senior People Partner

    hace 3 semanas


    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Description Experian's Financial Service and Data business is in search of a Senior Product Operations specialist to be part of our team. As a key player, you will collaborate with a diverse leadership team to oversee a range of projects and enhance operational efficiencies for the Financial Services and Data product teams. Responsibilities: ...

  • Finance Business Partner

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionWhat you get to do in this role:In this global role you will serve as a trusted advisor to ServiceNow partners assisting in the development of successful ServiceNow SPM Practices.Drive cross-functional collaboration to execute Practice growth strategies to meet the capacity and competency needs of ServiceNow globally.Collaborate with...