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Partner Specialist
hace 2 semanas
Team Lead - Adv
Qualification:
Graduate (exclusion:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Responsibility:
Stakeholder/Business Management:
- '
- They would be required to interact with customers (internal / external) to meet process deliverables.
- Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.
Customer Relationship Management:
- Provide information, educate customer, troubleshoot, probe and fix issues.
- Follow up on Waiting/Open issues, feedback and coaching.
- Conduct Quality audits and review of teams' performance.
People/Team:
- Conduct Huddles and Team meetings.
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
- Act as a buddy for New Hires.
- First level reporting.
- Conduct peer reviews.
- Conduct refresher training.
- Collate team performance data for reporting purposes as and when requested by Process and Team Lead.
In the absence of the PL and TL, perform the following tasks when assigned:
- Handle escalation calls.
- Provide coaching and feedback for improvement.
Must Have Skills
- Customer Service
Good To Have Skills
- Speaking English
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
May
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