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Lead Associate
hace 3 semanas
- Conduct/Govern NH, cross skill and up skill batches and ensure quality certification by meeting throughput, FCR and learning curve targets.
- End to end responsibility of training deliverables like throughput, certification, early production performance, etc.
- Ensure all training reports including internal stakeholder and clients should be shared on time accurately.
- Ensure floor agents go through timely monthly check, floor refreshers, etc.
- Should be able to manage internal communication with peers, stakeholders and communication with clients, which will include reports, reviews, audits, etc.
- Should have good communication skills and would be interacting with internal stakeholders and end clients.
- In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements.
- Maintain vertical hygiene by ensuring reports, data and documents are in place.
- Graduate / Post Graduate
- Overall work experience of minimum 6 yrs. with minimum 4 yrs. experience in Training Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values.
- Strong level of verbal communication skills including ability to have relevant conversations related to the process is essential.
- Strong English language skills, and an ability to understand and comprehend accurately.
- Ability to have robust conversations while maintaining a high level of customer service with different stakeholders and clients.
- Can articulate effectively and concisely and conveys outcomes with confidence.
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Lead Associate
hace 3 semanas
San José, San José, Costa Rica WNS Global Services A tiempo completoJob DescriptionJob Summary:Evaluates business unit performance and quality of contact, processing and/or file handling. Consults with business unit to identify primary opportunities impacting quality and recommends course of action to correct unfavorable performance. Leads and executes all aspects of evaluations on a rotational basis, for specific and/or...
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Contract Associate Manager
hace 3 semanas
San José, San José, Costa Rica BCforward A tiempo completoContract Associate ManagerBCforward is currently seeking a highly motivated Contract Associate Manager Job for an opportunity in San Jose, CA and it can be done remotely)Position Title:Contract Associate ManagerLocation: San Jose, CA Remote)Anticipated Start Date: April 11, 2024Expected Duration: 12+ months (with possibility of extension or conversion)Job...
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Lead Associate
hace 3 semanas
San José, San José, Costa Rica WNS Global Services A tiempo completoJob DescriptionStrong verbal communication and listening skills as well as demonstrated written communication skills.Demonstrated analytical skills.Ability to influence internal and/or external constituents.Demonstrated ability to maintain confidential information.Maintains a high degree of professionalism.Demonstrates a high commitment to quality.Excellent...
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Lead Associate
hace 3 semanas
San José, San José, Costa Rica WNS Global Services A tiempo completoCompany DescriptionWNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
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Senior Associate
hace 3 semanas
San José, San José, Costa Rica WNS Denali A tiempo completoJob DescriptionThis role will be a 6 month assignment The Senior Associate, Strategic Sourcing is a member of a client dedicated procurement service delivery team responsible for assisting category managers (client or WNS) with category planning and strategy development, benchmarking, collecting market intelligence, managing stakeholders, and developing...
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Senior Associate
hace 3 semanas
San José, San José, Costa Rica WNS Denali A tiempo completoCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
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Lead Associate
hace 3 semanas
San José, San José, Costa Rica WNS Global Services A tiempo completoCompany DescriptionWNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
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Associate - Procurement Services
hace 3 semanas
San José, San José, Costa Rica WNS Global Services A tiempo completoCompany Description WNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
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Accounting Associate
hace 3 semanas
San José, San José, Costa Rica Lonza A tiempo completoCosta Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...
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Lead Associate
hace 3 semanas
San José, San José, Costa Rica WNS Global Services A tiempo completoCompany DescriptionWNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
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T&e/b2b Lead Associate
hace 3 semanas
San José, San José, Costa Rica Zoetis A tiempo completolocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR POSITION PURPOSE Overview This position will be based in San José, Costa Rica working for Corporate Cards and B2B team within Zoetis Finance Shared Service. The Travel and Expense Lead (T&ETL) is responsible for administering the corporate credit card programs, to...
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Intermediate Proposal Lead
hace 3 semanas
San José, San José, Costa Rica Emerson A tiempo completoResponsibilities: Independently develop proposal planning and scheduling details Leads proposal teams comprised of Operations, Sales and Industry members to complete proposal on time Capable of concurrently managing 3 to 5 proposals or $1M to $5M of proposal value Responsible point of contact for Customer, Sales Development, LBP, Engineering and Operations...
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Associate Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...
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Associate Eds Lead
hace 3 semanas
San José, San José, Costa Rica Fortrea A tiempo completoSupport development of the Vendor Data Plan (VDP), including the Data Quality Review reconciliation section, or sponsor equivalent, for the external vendor data transfer(s), obtain final approvals and file document to the Trial Master File (TMF) as applicable. Collaborate with external vendor and sponsor counterparts for study expectations including...
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T&e Lead Associate
hace 3 semanas
San José, San José, Costa Rica Zoetis A tiempo completolocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR Overview- This position will be working for Global Travel and Entertainment within Financial Shared Services team.This position includes, but is not limited to the following responsibilities: MAIN RESPONSIBILITIES TRAVEL AND EXPENSE Training and Communication: Train...
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Assoc. Director Operations Lead
hace 1 mes
San José, San José, Costa Rica MSD A tiempo completoJob DescriptionWe are looking for a passionate and experienced leader to join our Global Data Operation (GDO) team as the Associate Director of Clinical Data Management. In this role, you will have the opportunity to drive strategic and tactical operations tasks within our Data Management Center (DMC). Your primary responsibility will be to lead a team of...
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Assoc. Director Operations Lead
hace 3 semanas
San José, San José, Costa Rica MSD A tiempo completoJob DescriptionWe are looking for a passionate and experienced leader to join our Global Data Operation (GDO) team as the Associate Director of Clinical Data Management. In this role, you will have the opportunity to drive strategic and tactical operations tasks within our Data Management Center (DMC). Your primary responsibility will be to lead a team of...
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Sr. Associate, Ddi
hace 3 semanas
San José, San José, Costa Rica Pfizer A tiempo completoROLE SUMMARYThe DDI/SLB Engineer will lead the design and support of Pfizer's global implementation of Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), IP Address Management services, Service Load Balancing (SLB) and Global Service Load Balancing (GSLB). Specific responsibilities include designing upgrades and service enhancements,...
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Rare Diseases Brand Lead
hace 3 semanas
San José, San José, Costa Rica AstraZeneca A tiempo completoOBJECTIVEAnalyse the environment and the market to set up clear objectives, create a brand plan, lead & coordinate the cross functional team to implement marketing strategies and tactics to maximise revenue, profit and improve patient experience of the assigned products. Develop talent of brand managers Jr, marketing associates and interns.TYPICAL...
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Community Associate, San Jose
hace 3 semanas
San José, San José, Costa Rica WeWork A tiempo completoCommunity Associate | Community | US + Canada:About Us:At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow's world at work....