Manager, Digital Solution Area Specialist

hace 2 semanas

San José, San José, Costa Rica Microsoft A tiempo completo

In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organization aligned with partners.

Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is committed to delivering the global digital scale engine for our business
- this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

The Digital Cloud Acquisition team drives growth for Microsoft by helping customers realize the value of the Microsoft Cloud.

Powered by a world-class connected sales and marketing platform, this team leverages marketing insights to reach customers when and where they want to engage digitally to help solve their business problems.

We're powered by the latest innovations in Microsoft Dynamics 365 to engage with customers, collaborate across our global teams, and acquire and retain new business for Microsoft.


As an Enterprise Digital Solution Area Manager within Digital Cloud Acquisition, you will lead a team of highly talented and skilled [Digital Specialists] to drive the day-to-day execution of Microsoft's strategic business priorities.

Your team will provide and sell the best-in-class cloud service and platforms to our managed Enterprise customers, building the momentum for digital transformation for our customers, partners, and Microsoft.

The Digital Solution Area Manager is a great sales coach and leader, has a challenger mentality, is savvy in sales-leadership practice, and contributes with vision and flawless execution of solution sales across solution areas.

This role is flexible in that you can work up to 50% from home.

Our mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


Responsibilities:

Deliver success through empowerment and accountability by modeling, coaching, and caring.

  • Coach team in modern sales and communications tools & techniques to effectively reach, sell to and manage Microsoft customers using stateoftheart sales, data, and marketing systems and platforms to deliver a connected customer engagement experience and drive customer satisfaction.
  • Hold team accountable to meet operational standards and rigor to maintain reporting accuracy for key center metrics including response rates, prospecting activity tracking, pipeline, conversion, velocity, and accuracy. Encourage adoption of program processes, procedures, and tools to provide accurate ontime reporting that maximizes attainment of strategic goals and delivers competitive business insights, trends, and analysis.
  • Share best practices, learnings, and customer insights with stakeholder groups to elevate team capabilities, invest in seller and managers development and skilling to drive change based on insights.
  • Coach your team to collaborate and leverage internal and external stakeholders to develop customer and partner relationships that build, expand and effectively progress opportunities and pipeline through the sales cycle within assigned territory. Facilitate and lead internal communication with the account team and seniorlevel leadership to get support for your team and eliminate barriers to success.
  • Effectively lead your team through change, keeping them motivated and focused as customer needs and market conditions evolve in a digitally enabled environment.

Qualifications:

Required/Minimum Qualifications

  • 9+ years of technologyrelated sales or account management experience
  • OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 7+ years

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