Business Analyst I

hace 3 semanas

San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

Responsibilities:

  • Responsible for delivering high quality, timely and efficient reviews of the ELA software deployment report analyses.
  • Analyze ELA terms and conditions in conjunction with the review process to ensure that customers are compliant.
  • Provide ELA Reporting data analytics, analysis and measure the success of those outputs and other strategic initiatives.
  • Track and report key performance indicators, utilization and other dashboard metrics to highlight successes as well as to target areas of improvement.
  • Maintain expertise in understanding product licensing terms and conditions and comprehensive knowledge of employer's products.
  • Work with internal teams to ensure appropriate updates to customers' records occur in internal systems.
  • Resolve queries with global customers, account managers, senior sales executives and internal teams in an accurate and timely manner.
  • Identify gaps and initiate projects to improve quality and review processes. Identify work streams that can be automated and standardized to maximize efficiency and quality.
  • Identify and transition other processes to the ELA team.
  • Other projects as necessary.

Qualifications:

  • Bachelors in Business Administration, Finance, Law or Accounting preferred. Other majors may be OK with requisite experience.
  • Experience working in License Compliance, Auditing, Accounting or Financial Data Analysis or Sales Operations required.
  • Proven ability to review others work, create detailed review comments and deliver associated training to improve quality.
  • Experience performing basic commercial contract analysis preferred. Strong auditing, analytical and problem solving skills required.
  • Experience working successfully within the software/technology sector and in a global matrixmanaged environment.
  • Strong project management, planning, and organization skills, including ability to handle multiple priorities simultaneously in a fastpaced dynamic environment.
  • Continuous improvement attitude and proven competency including a proactive approach to identifying problems and providing and implementing solutions.
  • Ability to clearly communicate complex licensing concepts and collaborate professionally with internal crossfunctional teams including Sales, Sales Operations and Legal.
  • Confidence to interact with all levels; drive to results; team player and professional personality.
  • Exceptional interpersonal, written English and verbal communication skills.
  • Proficiency using MS Office, especially MS Excel is required.
  • Oracle skills considered a plus.

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