![Microsoft](https://contents.bebee.com/companies/cr/microsoft/avatar-yPSKa.png)
Group Manager, Operations
hace 2 semanas
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers.
We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
We make doing business with Microsoft easy.
Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft.
We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.
As a Group Manager, you will be responsible for the delivery of a range of critical operational services that enable compliant, accurate and timely transactions and world class support for our customers.
As the leader of this team you will also be required to recruit, develop and support the careers of a talented and motivated team, leading them as the business evolves and changes in support of our customers.
You will be expected to model our leadership principles and create an open and inclusive environment to allow individuals to do their best work.
You will also be able to contribute to the strategic direction of the organization and help deliver innovations in our processes, policies, and tools to make it easier to do business with Microsoft.
You will lead an Operations team in Microsoft Business Operations and be at the center of the team's transformation and success.
You will engage with our most valued customers and reach across our most important businesses. Are you ready to make an impact in this exciting and challenging role?Responsibilities:
People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Model
- Live our culture; Embody our values; Practice our leadership principles.
Coach
- Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Care
- Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
Business Program Planning and Design
- Leads teams to perform program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examine business trends (e.g., customer feedback and expectations) to identify audience size and program scope, stay current, agile, and competitive, drive clarity, and deliver energy and results of outcomes impacting the broader unit. Helps teams understand overall business goals, objectives, and strategies, as well as short
- Leads teams to work with crossfunctional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design programs from initiation to delivery. Tactically delegates the need for delivery of collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Simplifies complex inputs into program design.
- Leads teams to define and track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.
Business Program Excellence and Execution
- Leads teams to define and execute on a landing and communication plan, such as the target audience(s) and communication strategy, and gets feedback from teams if communication has landed. Helps teams maintain the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Leads teams to work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.
- Leads teams to evangelize the program to stakeholders, partners, and customers to gain buy in. Helps teams leverage data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPI
-
Senior Operations Manager
hace 2 semanas
San José, San José, Costa Rica Straumann Group A tiempo completoAbout Straumann GroupHeadquartered in Basel, Switzerland, the Straumann Group is a global leader in tooth replacement and orthodontic solutions that creates smiles and restores confidence. For more than six decades, we have been stretching the limits, entering new fields, and creating opportunities to make patients' lives better. We are the leading...
-
Group Manager, Customer Operations
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOrganization Summary:If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on...
-
Group Manager
hace 2 semanas
San José, San José, Costa Rica WNS Denali A tiempo completoCompany DescriptionWNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Legal Operations Analyst
hace 2 semanas
San José, San José, Costa Rica Boston Consulting Group A tiempo completoWHAT YOU'LL DO:The Legal Operations Analyst supports in execution and enforcement of system and operations to support our Global Legal Team and the Global Client Contracting Policy. This role is expected to contribute to the team's priorities and organizational excellence aspirations by assisting our legal team in continually contributing to our...
-
Senior Manager Call Center
hace 2 semanas
San José, San José, Costa Rica Encore Capital Group A tiempo completoAbout the Company We are more than a specialty finance company offering debt recovery solutions for consumers. With a global team of over 4,000 employees, our daily mission is to empower consumers on their journey towards financial recovery and a better life for themselves and their families. We believe in hiring exceptional individuals who bring...
-
Operations Analyst
hace 2 semanas
San José, San José, Costa Rica World Bank Group A tiempo completoJob #:- req22674Organization: World BankSector: OperationsGrade: GETerm Duration: 2 years 0 monthsRecruitment Type: Local RecruitmentLocation: San Jose,Costa RicaRequired Language(s): Spanish and EnglishPreferred Language(s):Closing Date: 5/19/2023 (MM/DD/YYYY) at 11:59pm UTCDescriptionThe World Bank Group's vision and strategy:The global development...
-
Team Manager, Operations, Amazon
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of team management experience, preferably large operations teams; Fluent level verbal and written proficiency in English; Experience in analyzing data and best practices to assess performance drivers; Ability to problemsolve using creative thinking and innovation; Excellent communication and negotiation skills with the ability to resolve internal...
-
IT Strategy and Operations Senior Manager
hace 2 meses
San José, San José, Costa Rica Boston Consulting Group A tiempo completoWHAT YOU'LL DOBCG's IT strategy is a multi-year transformation effort towards becoming a "best-in-class" IT function. The IT Transformation & tech strategy is responsible for realizing a suite of organization-defining benefits --examples of high-priority initiatives include:Modernizing our "Next-Gen Tech Stack" to latest cloud platforms & technologyAdvancing...
-
Manager I, Operations, Amazon
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo5+ years of team management experience Fluent level proficiency in one of the following European languages (German/Italian/French) with understanding of regionspecific jargon/colloquialism Fluent level verbal and written proficiency in English Experience in analyzing data and best practices to assess performance drivers Experience in influencing internal and...
-
Operations Manager
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts. This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way. You will coach and develop team...
-
Bid Manager
hace 2 semanas
San José, San José, Costa Rica TMF Group A tiempo completoJob no: 564236Work type: Full timeLocation: Bogota, Colombia, Mexico City, Mexico, San Jose, Costa RicaCategories: SalesOffice Location: Mexico CityAbout TMF GroupTMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF...
-
Team Manager, Operations, Amazon
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoCome build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?Prime Video DigiFlex Operations is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and...
-
Payment Operations Manager/program Manager
hace 2 semanas
San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completoJob Title:Payment Operations Manager/Program Manager Location:San Jose, CA (Hybrid)Duration:6+ months contract with possible extensionContract Type:W2 OnlyPay Range:$ $54.28 per hourWe are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships. Within our Payments and Financial Services organization at the Client's...
-
Customer Operations Manager
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOverview If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on...
-
Senior Group Manager
hace 2 semanas
San José, San José, Costa Rica WNS Denali A tiempo completoCompany DescriptionWNS (Holdings) Limited is a global Business Process Management (BPM) leader. WNS offers business value to over 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, such as Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing,...
-
Business Operations Manager
hace 2 semanas
San José, San José, Costa Rica INTEL A tiempo completoCome join a centralized team of Business Operations professionals supporting segments within Corporate IT and Digital Transformation. This team of individual contributors is responsible for establishing consistent strategies and practices that are executed in partnership with segment leadership.The business operations managers in this team will partner...
-
Operations Manager
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts. This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way. You will coach and develop team...
-
Global Data Operations Manager
hace 2 semanas
San José, San José, Costa Rica MSD A tiempo completoExciting Opportunity to Lead Global Data Operations Team. Are you ready to take on a leadership role in our Global Data Operation? We are seeking an exceptional Global Data Operations Manager to lead a critical part of our Data Management Center (DMC). If you are passionate about driving excellence and fostering talent, this is the opportunity for...
-
Time Management Manager
hace 2 semanas
San José, San José, Costa Rica Boston Consulting Group A tiempo completoWHAT YOU'LL DO:Provide support for North America Regional (NAMR) Finance operations as Manager of a newly developed and growing Shared Services team. This position is an integral part of the finance team and functions as a shared service under the guidance of NA Finance Management. The focus of this role will be primarily in the management and direction of...
-
Finance and Operations Manager
hace 2 semanas
San José, San José, Costa Rica HIAS Inc A tiempo completoFinance and Operations Manager:HIAS seeks a Finance and Operations Manager to oversee the day-to-day effective and efficient management of all financial and budgeting activities and operations of the HIAS' Costa Rica office. The Finance and Administrative Manager will oversee all administrative, finance, accounting, and budget functions. The person will also...