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Deployment Services Project Manager

hace 4 meses

San Francisco, Heredia, Costa Rica Trax Group A tiempo completo

Trax Deployment Services Project Managers are responsible for the timely implementation of new client engagements, rolling out incremental phases for existing clients, and delivering cross-functional strategic initiatives.

Working directly with a team of professionals globally, managing a portfolio of client-facing projects, and directly engaging with clients (typically large, global companies with significant logistics spend) and their carrier partners (e.g., UPS, DHL, Expeditors, etc.) to execute deliverables.


The Responsibilities:

  • Develop the project charter, integrated project plan, resource plan, contingency plan, and related project management artifacts
  • Coordinate and own governance meetings with clients, typically a weekly project meeting and monthly steering committee for critical stakeholders.
  • Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan
  • Quickly develop a deep understanding of client needs, Trax's product offering, and the path to deliver value by facilitating required data gathering sessions with work teams and client
  • Manage client expectations against contractual commitments and agreed on project scope
  • Identify project risks and ensure mitigation plans are in place, working to resolve or escalate issues promptly
  • Rigorously manage scope to ensure commitments are achieved within agreed on time, cost, and quality parameters
  • Work closely with internal business partners and stakeholders in a matrix environment to ensure project results are of the highest caliber
  • Quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity
  • Acts as an advocate for continuous improvement, identifying opportunities and efficiencies both in Professional Services and the wider business to improve the success of projects and the overall customer experience
  • Accountable for the definition (scoping), planning, and delivery of a given implementation or strategic initiative

The Qualifications:

  • Bachelor's Degree from an accredited institution in Information Technology, Accounting, Business Administration, or related discipline
  • 4+ years of project management experience
  • Exemplary core project management skills, including multiple aspects of the PMBOK
  • Experience in deploying Software as a Service
  • Experience in supply chain or logistics preferred
  • Ability to multitask, work independently, and excel in a fastpaced, highpressure environment
  • Ability to navigate a highly matrixed organization effectively
  • Solid influencing skills
  • Sound business and technical acumen
  • Experience with stakeholder management at all levels of the business
  • Focused and versatile team player that is comfortable under pressure
  • Ability to communicate at all levels with clarity and precision, both written and verbally
  • Strong presentation skills
  • Ability to remove barriers and enable teams to complete their objectives
  • Demonstrated, applied experience establishing and delivering complex projects
  • Excellent problemsolving and criticalthinking skills
  • Strong knowledge of MS Project, MS Office Suites, and Smartsheet.
  • PMP Certification is desirable but not required
  • Willing to be assigned in the NIGHT SHIFT (9:00pm6:00am) and flexible to shifts as may deem necessary