Servicenow Developer: Itsm

hace 3 semanas

San Francisco, Heredia, Costa Rica IBM A tiempo completo

Introduction

As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment.

The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems.

You will have access to the latest education, tools and technology, and a limitless career path with the world's technology leader.

Come to IBM and make a global impact

Your Role and Responsibilities

As Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems.


In your role, you will be responsible for:

Your primary responsibilities include:

  • Understanding client business processes and service needs and working with the client to demonstrate how ServiceNow modules will support these processes
  • Provide guidance to the client and to ServiceNow technical resources in the implementation of the to/be processes. Advise on all things functional and operationally related to ServiceNow implementation projects
  • Collaborates with other IT functions to design solutions for complex problems and understands endtoend business processes
  • Designs and develops integration solutions, data migration strategies and tools
  • Designing end to end solutions in ServiceNow.
  • Responsible for creating HLD/LLD.
  • Collaborate with other business and technical teams.
  • Integration experience through web services (SOAP and REST) and/or other technologies

Required Technical and Professional Expertise

  • Overall 7+ years of experience with 5yrs of ServiceNow experience.
  • Have worked on multiple integrations of ServiceNow-Monitoring Tools
  • Handson development experience with SOAP, RESTful API, scripting with ServiceNow
  • Solid understanding of the overall NOW platform and integrations
  • Experience with ServiceNow development tools including Studio, Flow Designer, and Integration Hub
  • Proficient in Event Management
  • Solid understanding in Servicenow development, implementation, integration, java script, UI policies, UI action, work flow, business rule, client script
  • Able to train users and analyze new SNOW functionality requests.
  • Proficient Functional knowledge of the all ITSM module of ServiceNow.

Preferred Technical and Professional Expertise

  • Relationship building with business and customers
  • Active listening, negotiation, problem solving
  • Team building

About Business Unit
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.


In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

About IBM


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early a

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