Technical Curriculum Developer

hace 3 semanas


San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
Company Overview

At ServiceNow, we are dedicated to leveraging technology to drive global progress, supported by a team of innovative individuals. Our agile approach and commitment to innovation set us apart as we strive to meet the evolving needs of our clients and communities. By joining us, you become part of a dynamic team of forward-thinkers with a passion for creativity. We believe in empowering our employees to excel professionally while living their best lives and sharing their unique talents. Together, we envision a bright future full of possibilities, and you play a key role in making it a reality.

With over 7,700 satisfied customers, we cater to nearly 85% of the Fortune 500 companies, proudly holding the titles of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies™.

Unsure if you meet all the requirements for a job but feeling enthusiastic about the position? We encourage you to consider applying. At ServiceNow, we are dedicated to fostering an inclusive environment that values and respects all perspectives. We welcome applicants from diverse backgrounds, as we believe that skills and ambition are what truly matter in a candidate.

Job Description

What You Will Be Doing:

  • Create and develop technical course content across various products for different skill levels and user personas in different formats.
  • Collaborate with a team of experienced Curriculum Developers to ensure the success of new and existing course materials.
  • Master the content of several products to serve as a subject-matter expert and stay informed about product updates.
  • Update existing course content for each release through thorough analysis of changes and enhancements.
  • Manage quality assurance and feedback processes for course content and practical tasks.
  • Work closely with project coordinators, Instructors, and other teams to gather course specifications and content.
  • Create exam materials for certifications including various formats to evaluate knowledge.
  • Travel up to 20% annually for job-related activities.
Qualifications

Essential Requirements:

  • 2-5 years of experience in technical training, eLearning, or instructional design.
  • Hands-on experience with ServiceNow implementation projects.
  • Background in Risk and Compliance, Customer Service Management, or software consultancy preferred.
  • Working knowledge of web technologies and scripting languages.
  • Experience in Agile methodologies and rapid training development.
  • Proficiency in graphic design tools for instructional materials.
  • Strong project management skills with a focus on quality.
  • Excellent communication and presentation abilities.
  • Familiarity with MS Office, eLearning technologies, and Learning Management Systems.

ServiceNow is an Equal Opportunity Employer. We embrace diversity and believe in creating an inclusive workplace where everyone's voice is heard and respected. For more information about our company culture, feel free to check out our work personas: flexible, remote, and required-in-office.

If you need any reasonable accommodations during the application process, please contact us for assistance.

ServiceNow is committed to compliance with export control regulations for specific roles, and all employment is subject to necessary approvals from the U.S. Government.



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