Inside Sales Engineer

hace 2 semanas

San José, San José, Costa Rica Emerson A tiempo completo

Responsibilities:

Quote Processing:

  • Receive and process customer requests for quotes.
  • Accurately upload request for quote/proposals in the business systems.
  • Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the quote/proposal they need and at the time they need it.
  • Review quotes for technical conformance as in valid model options, configuration ranges, documentation options and device compatibility.
  • Accurately perform sizing and enter quote/proposals in the business systems. Send quote, sizing and other related documentation to the internal/external customers, as required.
  • Contact internal customer care personnel to gather information required to resolve quote issues or to collect missing information at the data entry stage.
  • Maintain updated customer information in business systems and other databases. Collect and save needed documentation to ensure compliance with Emerson record retention and documentation procedures.
  • Practice good phone skills in terms of the ability to open, manage and close a presales technical sales support call. Manage in a timely, accurate and proactive way each customer interaction.
  • Assist other customer care personnel with correction of quote entry errors.

Process, Systems & Tools:

  • Receive and process customer technical support requests.
  • Maintain proficiency and utilize all of business systems required to enter and process quotes.
  • Maintain accurate records of all activities related to quotes from receipt of the request for quotation (RFQ) to process completion. Understand and implement all aspects of Emerson document retention procedures.
  • Ensure compliance with import/export, contract and government requirements. Screen quotes for compliance with Emerson Terms and Conditions, Agreements and standards.

Job Knowledge & Teamwork:

  • Understand basics of Emerson products, model numbers, and price list.
  • Understand and follow established processes in accurate data entry and process handoff.
  • Provide backup and support for ISEs and Sales Team to maintain appropriate service levels.
  • Provide consulting support to the Sales Facilitators/Order Management when processing an order.
  • Perform other duties as required.

Basic Qualifications:

- Education:Bachelor's degree of Chemical, Mechanical, Electrical Engineering or any other engineering related fields.

- Experience:1 year of Customer service, data entry experience, or other related experience.

  • English Proficiency (Written & Oral) Level, minimum must be B
  • Must be willing to work on North America shift schedules upon business needs.

Preferred Qualifications:

  • Experience: 3 years of Customer service, data entry experience, or other related experience.
  • English Proficiency (Written & Oral) C
  • Work experience associated with selling or supporting a technical product where there was a businesstobusiness relationship.
  • Solid prioritizing and organizational skills along with being a selfstarter.
  • Must be able to work well in a close team setting.

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