Business Analyst

hace 2 semanas

San Francisco, Heredia, Costa Rica T&TA de Centroamérica A tiempo completo

Are you someone interested in working in an agile start-up environment while leveraging the brand recognition, solution capabilities and global reach of one of the world's largest IT corporations? The Emerging Compute Solutions team operates in a highly dynamic landscape with a product portfolio that encompasses commercial services, analytics and machine learning, commercial mobility devices, retail point of sale devices, thin clients and workflow transformation.

The business unit builds a best-in-class, multi-OS Services portfolio powered by software, cloud, analytics and machine learning as well as expert IT resources.

Within the organization, our team is focused on delivering strategic initiatives and customer enablement for HP Work Force Solutions.

This position will report to the Senior Manager of Work Force Solutions and will also work alongside senior team members supporting and delivering training across various delivery and technical roles in the regions and global teams.

The person will make a big impact to HP by developing highly technical and innovative service delivery processes.

Key Responsibilities

  • Manage and track Sales Compensation escalation issues and ensure resolution
  • Develop tracking mechanism through Smartsheet or Sharepoint to manage escalations
  • Under mínimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
  • Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
  • Document requirements, and translate into proper system requirements specifications using highmaturity methods, processes and tools.
  • Develop visualization, user experience and configuration elements of solution design.
  • Execute and coordinate requirements management and change management processes.
  • Develop and maintain internal and external relationships to support management of scope and expectations.
  • Participate in proposals, feasibility studies, implementations, and new business development.
  • Operates as a team member and as a team leader. Advise on methods to improve business processes.
  • May lead the training of clients and peers.

Education and Experience Required:

  • Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent.
  • Typically 46 years' experience.

Knowledge and Skills:

  • Strong analytical and problemsolving skills.
  • Ability to work with difficult customers
  • Highly organized and familiar with tools such as MS365, MS Office, or Microsoft Teams.
  • Able to quickly adapt to a fast paced and fluid environment
  • Ability to create and manage program schedules.
  • Excellent written and verbal communication skills
  • Experienced in managing customer relationships
  • Able to work both independently with little direction as well as part of a team
  • Ability to effectively communicate program plans, proposals, and results, and negotiate options at management/executive levels.
  • Knowledge of Excel, Smartsheet, and SharePoint
  • Experience working with large data sets and databases, proficient in SQL
  • Experience in iOS, Mac OS, Android and Windows Environments strongly preferred.
Certifications / Credentials

  • ITIL Certification preferred, strong understanding of ITIL tools, processes and terminology a plus
  • Customer Service
  • Project Management

Tipo de puesto:
Tiempo completo

Salario:
₡ ,00 al mes

Pregunta(s) de postulación:

  • Cuenta con experiência comprobable en este tipo de roles comerciales ?

Idioma:

  • Ingles fluido (Obligatorio)

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