![LightForce Ortho](https://media.trabajo.org/img/noimg.jpg)
Customer Support Associate
hace 2 semanas
Position:
Customer Support Associate
Location
San José, Costa Rica, Remote
About LightForce
Description
Essential Duties and Responsibilities
- Interact with internal and external customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Research required information using available resources.
- Work with other Business Areas to resolve user inquiries.
- Follow standard processes and procedures.
- Follow up and outreach to customers whenever necessary.
- Stay current with system, product, and process changes and updates.
- Comply with the department's productivity and QA metrics.
- Handle sensitive or confidential customer data in a professional, responsible manner.
- Complete any special project assignments and assist other departments during lower customer contact periods.
- Support additional tasks as required.
- 40 WPM minimum typing speed
- Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, or bachelor's degree, in any field.
- 2 years of experience in a customerfacing position.
Required Qualifications
- English
- Spanish Language (C1 or above).
- Excellent communication skills: listening, written, and verbal.
- Good presentation and a polite, tactful, and friendly character
- Schedule flexibility
- A genuine interest in working with and helping customers.
- Strong attention to detail and excellent analytical, problemsolving, and decisionmaking skills.
- Excellent timemanagement skills.
- Strong people skills and ability to work with cross functions.
- Ability to work and thrive in a team environment
- A creative and adaptable individual who is good at developing and maintaining positive working relationships
- Selfmotivated with a proactive approach to meeting and exceeding customer expectations.
- Adapt quickly to changing priorities and customer needs
Preferred Qualifications
- Experience in digital dentistry or 3D printing is a plus
Physical Demands
- Requires the ability to use hands, and reach with hands and arms
- Requires the ability to see, listen, and speak
- Requires the ability to view and reliably identify small (< 1 mm), lowcontrast features on parts/components
- Requires the ability to lift up to 20 pounds
- Requires work activities with production chemicals, adhesives and epoxies, using required personal protective equipment
- Requires walking and standing for long periods of time
- No physical requirements / accommodations can be made
LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.
-
Associate Customer Support Specialist
hace 2 semanas
San José, San José, Costa Rica cloudpay A tiempo completoCloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base. The primary focus will be providing support for the AMER region, however there will also be the requirement to assist...
-
Its Support Associate I portuguese
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo6+ months of experience in IT help-desk or desk-side environment. Advanced written and spoken Portuguese level. Advanced written and spoken English level. High School diploma. Experience in Windows, Mac OS environments Proven ability to communicate with technical and nontechnical staff.Amazon's IT Support is the first point of contact for technical support...
-
Its Support Associate Ii portuguese
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of experience in IT help-desk or desk-side environment Advanced written and spoken English level Advanced written and spoken Portuguese level High School diploma Experience in Windows, Mac OS environments Proven ability to communicate with technical and nontechnical staffAmazon's IT Support is the first point of contact for technical support service...
-
Selling Partner Support Associate, Selling Partner
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoLanguage: Fluent in Spanish language and English Being able to escalate systemic and process defects identified. Strong prioritization and time management skills, with a high degree of flexibility. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. Excellent performance record, particularly with regard to...
-
Associate Customer Success Specialist
hace 2 semanas
San José, San José, Costa Rica Concentrix A tiempo completoDescription The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and...
-
Aws Cs Technical Customer Service Associate
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of technical experience working with computer systems and technology components such as internet browsers, cloud storage services and CRM ticketing systems. 6+ months of experience in Contact Center and/or customer facing roles in a fastpaced environment General knowledge in one or more technology domain areas (e.g., cloud computing, internet,...
-
Customer Support Associate
hace 2 semanas
San José, San José, Costa Rica LightForce Orthodontics A tiempo completoAbout LightForceDescriptionEssential Duties and Responsibilities Interact with internal and external customers to provide and process information in response to inquiries, concerns, and requests about products and services. Research required information using available resources. Work with other Business Areas to resolve user inquiries. Follow standard...
-
Selling Partner Support Associate, Selling Partner
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoLanguage: Fluent in English, Spanish Being able to escalate systemic and process defects identified. Strong prioritization and time management skills, with a high degree of flexibility. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. Excellent performance record, particularly with regard to quality &...
-
Customer Support Associate
hace 2 semanas
San José, San José, Costa Rica MicroPort Orthopedics S.A. A tiempo completoAt MicroPort, we relentlessly strive to master every detail of our medical solutions to prolong and reshape the lives of patients everywhere. We welcome motivated and talented people who want to join our dynamic and inclusive company, working together to deliver meaningful medical breakthroughs. To accomplish this, we hold true to our core values of Quality,...
-
Seller Support Associate, Veeqo
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoSpeak, write, and read fluently in English High School diploma. 2+ year(s) of experience in Customer Service and/or backoffice corporate environments. Work experience in MS Office tools (Outlook, Word, Excel, etc).This is a full-time, hourly, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be...
-
Associate Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completoBetter opportunities await at ShareFileShareFile offers a dynamic environment where you can excel, grow, and make a difference daily. We operate at a fast pace, embrace ambiguity, and prioritize customer satisfaction above all. At ShareFile, we value your complete self - your ideas, inspirations, ambitions, and proactiveness - and our leadership fosters an...
-
Associate Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...
-
Customer Support Engineer
hace 2 semanas
San José, San José, Costa Rica Appvance A tiempo completoAbout the Role:To further accelerate, Appvance is seeking an experienced Customer Support Engineer to join our Customer Success Team. You will be responsible for day-to-day technical interactions with our most high-visibility clients and partners. A major function of this role is collaborating with Development and Services teams to ensure delivery of client...
-
Contracts Associate
hace 2 semanas
San José, San José, Costa Rica Manpowergroup CCA A tiempo completoIs a member of a client sourcing service delivery team, responsible for drafting, negotiating, and executing third-party supplier agreements, according client's corporate policies and business unit procedures. Contract Associate will thoroughly diagnose client business needs, collaborate with client legal counsel, and work with third-party suppliers to...
-
Customer Support Supervisor
hace 2 semanas
San José, San José, Costa Rica TreviPay A tiempo completoAt TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving...
-
Sales Associate
hace 2 semanas
San José, San José, Costa Rica 360training A tiempo completo360training is a leader in regulatory-approved online training and certification across a wide range of industries and professions in the United States. Since 1997, the company has delivered best-in-class training content for workforce compliance, continuing education, professional development, and career certification across all its brands, including...
-
Manager, Technical Customer Support
hace 2 semanas
San José, San José, Costa Rica Palo Alto Networks A tiempo completoCompany DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...
-
Employee Lifecycle Management Associate Specialist
hace 2 semanas
San José, San José, Costa Rica GRUPO STT A tiempo completoEmployee Lifecycle Management Associate Specialist Position summary The Employee Lifecycle Management team focuses on HR lifecycle support and provides customer service and advisory support to managers, employees, HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to...
-
Customer Support Representative
hace 2 semanas
San José, San José, Costa Rica TreviPay A tiempo completoAt TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving...
-
Customer Support Operations Specialist
hace 2 semanas
San José, San José, Costa Rica Wrike Remote Jobs A tiempo completoWrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.Our vision:A world where everyone is free to focus on their...