Its Support Associate I portuguese

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
6+ months of experience in IT help-desk or desk-side environment.

  • Advanced written and spoken Portuguese level.
  • Advanced written and spoken English level.
  • High School diploma.
  • Experience in Windows, Mac OS environments
  • Proven ability to communicate with technical and nontechnical staff.
Amazon's IT Support is the first point of contact for technical support service requests.

Our IT Support Associate I spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide.

The successful IT Support Associate I will be customer focused and motivated by team success.

You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.

You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

Key job responsibilities

  • Provide basic technical support to Remote Amazon employees worldwide.
  • Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and followup to ensure the problem has been resolved.
  • Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
  • Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
  • Follow all standard operating procedures (SOP) through the effective use of knowledge management.
  • Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
  • Assist with activities to triage and escalate any system or network outage to reduce downtime.
  • Associate's degree in Computer Science or IT related field.
  • Experience with AV Conferencing Systems.
  • Experience with networking hardware including switches/routers/firewalls.
  • Linux OS Experience.
  • Ability to troubleshoot & repair PC hardware.
  • Strong verbal skills proven ability to communicate with technical and nontechnical staff.
  • Ability to work both independently and within a team environment.
  • Display a commitment to quality and strong multitasking skills.
  • Adherence to shift schedules and timeliness are key requirements.


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