Learning & Development Manager

hace 2 semanas

San Francisco, Heredia, Costa Rica DHL A tiempo completo
Would you like to be part of the most international company in the world?

A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives.

Discover the spirit of DHL EXPRESS and make your next career move today
Career opportunities within Deutsche Post DHL Group are as diverse as our teams around the world.

Our corporate culture is about personal commitment - to our business, to each other, and to our global communities. DHL EXPRESS is dedicated to being a great place to work.


Would you like to be part of a business that connects people across the globe? The more we connect, the better life on Earth becomes.


We reward and promote whenever we can, whether it's through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we'll help you realize your full potential and become a specialist in your area.


DHL Finance and HR Services Americas, a division of Deutsche Post DHL Global Business Services, is providing an opportunity for a highly motivated professional within a multi-cultural shared service environment.

This role is based in the Shared Service Center (SSC), in Costa Rica.

Purpose of role
DHL is hiring a Learning & Development Manager to join its Heredia, Costa Rica team.

Responsible handle the training and professional development of company employees. They make the most out of people's talents and help them develop to their full potential.


They also keep a strong focus not just on what the learner wants and needs, but also on the needs of the organization.

This role will have an impact on more than 1800 employees as an expert in the function.

Oversees alignment of employee pay levels with the external and internal value of the job as well as employee performance.

Maintains compliance with all legal requirements of various pay programs. Employee Services Management.

Key Responsibilities

  • Design and Development of Learning Solutions (based around 70:20:10): Define learning outcomes, design, and develop training programs (functional, leadership, and behavioral) and eLearning, provide stretch assignments, coaching, further education policies, and identity/use appropriate delivery channels.
  • Set up processes to encourage internal knowledge transfer such as Communities of Practice.
  • Learning Management Systems: Ownership and maintenance of system, content publishing, and marketing
  • Training Administration: Program bookings, event management, participant liaison, training effectiveness metrics, and tracking
  • Training Management: Budget ownership, ensuring training standards and training team capability, monitoring industry trends and external networks
  • Performance Management: Ownership of processes and management of tools (motiv8 / my Talent World), ensuring effectiveness, tracking data quality and reporting, preparation/facilitation of calibration and performance alignment process
  • Development Advice: Individual, team, and organizational learning supportcoaching on performance improvement, and facilitating the use of development tools such as 360 reviews or appropriate psychometric tools
  • Vendor Management: Selecting and managing L&D solutions and systems providers, supplier liaison working in close cooperation with procurement
  • Measurement: Using First Choice methodology to measure impact; using Kirkpatrick or Phillips methodology to measure reaction, knowledge, behavior change, business result, and ROI (as appropriate); establish metrics to be used in benchmarking performance improvement
  • Work with HR Business Partners to ensure that all learning solutions and training programs are implemented in the teams.

Required Business Skills and Qualifications:

  • University degree or it's equivalent related to training and development, human resources development, and organizational psychology.
  • Minimum of 5 years of previous experience in HR performance & Development
  • 7+ years of related experience including coaching, teaching, learning, presentation, facilitation, and training skills
  • Previous experience with Performance evaluation processes required
  • Advanced knowledge of Database Software (MS Excel, MS Access)
  • Strong program management experience in successfully planning, managing, and delivering multiple, concurrent, and complex work streams in a matrixed organization with aggressive timelines
  • Training Program Facilitation, Organization Development, and Organizational Design experience.
  • Proficient in learning development tools.
  • Strategic professional with a vision to create training plans for future needs and opportunities

Skills

  • Problem-Solving
  • Must provide accurate and updated information to help the problemsolving process
  • Must be able to take ownership of the problem to resolve internal customer's sa

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