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Global Services HRSS Specialist
hace 2 semanas
As a Human Resources Specialist within our Global Services HR Shared Services Center, you will have a key role in overseeing team operations, focusing on tasks such as auditing, coordinating activities, and providing mentorship. A significant part of your responsibilities will involve ensuring the accuracy of employee data in HR systems while aligning with our business goals.
You will champion a customer-centric culture, emphasizing excellence in service delivery and meticulous attention to detail to uphold high-quality work standards consistently.
YOU'RE GOOD AT- Conducting Audits: Performing comprehensive audits on HR transactions to enhance efficiency and quality, setting standards for client satisfaction.
- Task Coordination: Prioritizing and coordinating daily tasks among HR Shared Services Assistants, ready to assist with issues to maintain a seamless workflow.
- Reporting: Creating insightful reports to support data-driven decision-making and streamline processes within set timelines.
- Documentation Management: Handling documentation processes, including updating Process Maps, Work Instructions, and How-To Guides regularly.
- Consultation and Mentorship: Providing guidance across business operations, offering mentorship, and utilizing your expertise in HR Shared Services tools like Workday and ServiceNow.
- Supporting Projects: Assisting the HRSSC Director in executing organizational projects when necessary.
- HR Systems Knowledge: Proficient in Workday and ServiceNow within an HR Shared Services environment, ensuring smooth operations and user satisfaction.
- Experience: Over 2 years in HR Delivery, preferably in a coordination role within HR Shared Services.
- Proficiency in Excel: Strong Microsoft Excel skills, including data analysis, report generation, and use of advanced functions.
- Accountability: Demonstrated sense of responsibility, ownership, and discretion in handling confidential information.
- Service-Oriented Mindset: Thrives in high-pressure situations with a focus on delivering excellent service.
- Organizational Skills: Well-organized with strong multitasking abilities and keen attention to detail.
- Language Proficiency: Fluent in English at a C1 or B2+ Level.
- Education: Bachelor's degree in business, Human Resources, Organization Development, or a related field.
- Interpersonal Skills: Exceptional abilities in communication, problem-solving, and interpersonal interactions.
At BCG, the HR team is dedicated to attracting, developing, and retaining the best talents in the market. Human resources professionals manage various aspects of BCG employees' lifecycle, from recruitment and skill development to recognition and career support.
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