Managed Monitoring Services

hace 2 semanas

San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

To support HP Managed Monitoring Services, we are looking for an experienced Data Analyst who can perform advanced data analysis to support HP strategic accounts and provide ongoing value to HP customers in different areas of operations.


The role focuses on working with Technical Service Delivery Managers (TDM) and automation engineers to analyze and proactively solve employee experience issues for customers.

The role is expected to work collaboratively with TDMs, Professional Services & Customer Success teams.

The primary responsibilities of the role are as follows:

  • Analyze, baseline, and benchmark customers' digital experience scores to drive actionable insights for ongoing operations.
  • Influence customer IT business decisions using proven data analytics and business insights.
  • Lead data analysis projects from end to end, including business and data requirements gathering, data modeling, data validation, and visualization
  • Collaborate with customers to integrate data analysis into IT operations and streamline their incident and problem management processes.
  • Stay current on new product features and technologies to the level required for the above activities.

Qualifications

  • BA/BS preferred in computer science, computer engineering, or mathematics.
  • Minimum of 35 years of experience in technical consulting, data analytics, and IT operations roles
  • Ability to perform data analysis on large datasets to drive actionable insights and automation
  • Proven use of business intelligence and data visualization tools (Power BI, Tableau, AWS Quicksight, SQL, Python, etc) to deliver insights and analysis
  • Excellent communication skills. Ability to present to senior IT leaders and defend analytical results and recommendations
  • Experience in workplace management, network management, software productivity, and collaboration tool management
  • Experience with enterprise transformation projects (e.g., Win10, Win11, O365 migration)
  • Good knowledge of IT operations and ITIL methodology
  • Working knowledge of Windows PowerShell, Bash scripting
  • Ability to quickly learn new technologies in an unsupervised environment
  • Enthusiasm for working in an international, collaborative, and fastpaced environment and learning new technologies
  • Preferred: Experience with digital employee experience management platforms such as HP Proactive Insights, Nexthink, 1E Tachyon, and VMware Workspace One Intelligence. Experience working in a Scrum Agile development environment
  • Fluency in English, with excellent written, digital, and verbal communication skills; knowledge of other languages would be a plus

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