![Hewlett Packard](https://contents.bebee.com/companies/cr/hewlett-packard/avatar-OKTJU.png)
Managed Monitoring Services- Technical Delivery
hace 2 semanas
Technical Delivery Manager
Responsibilities
- Act as a single point of contact for the customer for all managed service elements in scope
- Participate in the customer's steering group meetings.
- Advise on and be part of the customer's governance for HP.
- Gather customers' requirements, analyze them, and provide feedback.
- Effectively handle customer requests and priorities.
- Understand Customer Digital Experience goals, strategic plans, and constraints to advise on the best use of PIXM service.
- Analyze customer's data and provide actionable insights to customers.
- Identify and justify automation opportunities based on value to the customer.
- Support customer initiatives in HP's areas of operations.
- Build content based on customers' requirements and manage and collaborate with the remote MS team for advanced scripting.
- Provide new insights to integrate HP with existing solutions and internal processes.
- Work with the CSMs to position HP with customers' service owners.
- Deliver service elements against a set of Service Levels.
- Identify and deliver against agreed use cases.
- Work with the Account teams to support the operationalization of Nexthink inside the Customer organization.
- Prepare weekly, monthly, and quarterly reports internally for the Managed Services' management and the customer.
- Prepare all customerfacing and internal deliverables.
- Coordinate and communicate all aspects of the Managed Services activities with other teams, such as Sales, Support, and Customer Success.
- Escalate internally and externally when required.
- Stay current on product development/releases to a level required for the above activities;
Skills and Qualifications
Required:
- BA/BS preferred in computer science or computer engineering.
- Minimum of 5 years of experience in technical consulting, analytics & automation
- Demonstrated skills in data analysis
- Drive to provide actionable insights and automation.
- Experience with transformation projects (e.g., Win10, O365)
- Extensive technical knowledge of enduser computing
- Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input
- Deep knowledge of IT operations
- Ability to learn new technologies quickly
- Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions.
- Excellent communication, social awareness, customerfacing, and teamwork skills
- Exceptional problem management skills
- Ability to handle challenging environments
- Enthusiasm for working in an international, collaborative, and fastpaced environment and learning new technologies
Preferred:
- Practical knowledge of SQL, XML, windows PowerShell,
- Practical experience with data integration methods and technologies,
-
Managed Monitoring Services
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoTo support HP Managed Monitoring Services, we are looking for an experienced Data Analyst who can perform advanced data analysis to support HP strategic accounts and provide ongoing value to HP customers in different areas of operations.The role focuses on working with Technical Service Delivery Managers (TDM) and automation engineers to analyze and...
-
Managed Monitoring Services- Automation Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica HP Inc. A tiempo completoJob DescriptionTo support HP Managed Monitoring Services, we are looking for an experienced Automation Engineer who can develop scripts and automated solutions to support HP strategic accounts and provide ongoing value to HP customers in different areas of operations.The focus of the role is to work with Technical Service Delivery Managers (TDM) and data...
-
Managed Monitoring Services- Automation Engineer
hace 4 semanas
San Francisco, Heredia, Costa Rica HP Inc. A tiempo completoJob DescriptionTo support HP Managed Monitoring Services, we are looking for an experienced Automation Engineer who can develop scripts and automated solutions to support HP strategic accounts and provide ongoing value to HP customers in different areas of operations.The focus of the role is to work with Technical Service Delivery Managers (TDM) and data...
-
Technical Delivery Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica HP Inc. A tiempo completoRole DescriptionAt HP, we believe in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere. CS Contractual Category is committed to driving transformation, growing the services business, meeting its financial and operational commitments and enable revenue growth. As part of our strategy to enable growth and...
-
Technical Delivery Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica HP Inc. A tiempo completoRole DescriptionAt HP, we believe in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere. CS Contractual Category is committed to driving transformation, growing the services business, meeting its financial and operational commitments and enable revenue growth. As part of our strategy to enable growth and...
-
Managed Monitoring Services L2 Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob Summary This role is responsible for effectively resolving moderate technical issues involving hardware and software through interactions with internal and external businesses and end users. The role engages in coordinating innovative solutions while supporting businesses to minimize issue occurrences and addressing complex challenges. The role also sets...
-
Technical Recruiter
hace 2 semanas
San Francisco, Heredia, Costa Rica Hakkoda A tiempo completoABOUT HAKKODAHakkoda is a modern data consultancy empowering data driven organizations. We are experts in helping companies realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science.We are renowned for bringing our clients deep expertise, being easy to...
-
Technical Escalation Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Account Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionAbout us, but we'll be brief:Experian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to...
-
Delivery Operations Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoDelivery Operations Lead (DOL)This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.Delivery Operations Lead (DOL) - Key value to the...
-
Threat Monitoring Intern
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Account Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Description About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've...
-
Support Technician for E-delivery Services
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoSupport Technician for E-delivery ServicesThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold...
-
Sre - Services
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAs a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will...
-
Client Services Principal Architect,
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionWe are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we've been name in the top 100 "World's Most Innovative Companies" by Forbes Magazine.This position will be supporting the Experian Consumer Services (ECS) - a passionate and innovative team with a...
-
Staff Technical Program Manager
hace 1 semana
San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completoAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...
-
Security Services Account Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionThe Security Services Manager (SSM) serves as a point of contact between the client and IBM Managed Security Services (MSS) for operational governance of MSS security services activities and deliverables. The SSM will work with the client to provide governance, oversight, and leadership for MSS operational security activities including, but not...
-
Security Services Account Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionThe Security Services Manager (SSM) serves as a point of contact between the client and IBM Managed Security Services (MSS) for operational governance of MSS security services activities and deliverables. The SSM will work with the client to provide governance, oversight, and leadership for MSS operational security activities including, but not...
-
IT Delivery Lead, Consumer Experience Heredia
hace 2 semanas
San Francisco, Heredia, Costa Rica Philip Morris International A tiempo completoBe a part of a revolutionary changeAt PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products. PMI's journey to a smoke-free future is fueled by technology.The total transformation we're going through means that there are unique IT projects here to match all levels of skills and...
-
Cybersecurity Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Moody's A tiempo completoMoody's Cyber Security team is responsible for helping the organization balance risk by aligning policies and procedures with Moody's business requirements. The team is responsible for the development, enforcement and monitoring of security controls, policies and procedures, and for the delivery of security services. Cyber Security team sets strategic...