![Western Union](https://contents.bebee.com/companies/cr/western-union/avatar-LU9Kk.png)
Senior Analyst, Implementation and Integration
hace 2 semanas
Senior Analyst, Implementation and Integration - Santa Ana, Costa Rica
Are you ready to use your analytical skills, eye for detail, and business acumen? Are you ready to work for a truly innovative and international organization? Join Western Union as a Senior Analyst, Implementation and Integration.
Western Union powers your pursuit
You will be responsible for use advanced data analytics to investigate and resolve highly escalated customer concerns in Western Union with a focus on the following:
Role Responsibilities
- You will use advanced data analytics to investigate and resolve highly escalated customer concerns.
- You will perform a root cause analysis to identify and eliminate the underlying issues triggering the customer's escalation, and partner with the appropriate stakeholders to provide resolution.
- You will use SQL (Snowflake), Alteryx, Excel, and in the future Matillion to pull customer complaint data and perform a quantitative analysis to determine the impacted population requiring remediation.
- You should manage the issue resolution process with the appropriate stakeholders and ensure that root cause has been determined, the proper controls have been put in place and the business has closed the loop.
- You will play a key role in providing summary reports of issues and remediation for presentation to the executive team.
- This will require a basic knowledge of Microsoft 365. Use both quantitative and qualitative analysis to determine whether there is a systemic problem or a processrelated issue.
Role Requirements
- For this role, you will need 35 years of data analysis experience strongly desired, preferably within the Financial Services industry.
- A bachelor ́s degree in math, statistics, data management or a related area of study and/or equivalent.
- You will have excellent verbal and written communication skills (English C183%) and a proven ability to work in a fastpaced and highpressure environment.
- You should have project management skills and/or experience overseeing projects preferred. SQL and CRUD skills along with experience performing data manipulation and/or data extraction (Alteryx and/or Matillion experience a plus).
- You should be proficient in SQL, Excel and possess strong quantitative and qualitative skills.
- Demonstrated problem solving skills and organizational skills and demonstrated ability to set priorities and meet deadlines.
We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company — transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Benefits
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy
Our hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.LI-Hybrid
-
Senior Analyst, Implementation and Integration
hace 3 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Analyst, Implementation and Integration - Santa Ana, Costa Rica** Are you ready to use your analytical skills, eye for detail, and business acumen? Are you ready to work for a truly innovative and international organization? Join Western Union as a Senior Analyst, Implementation and Integration. **Western Union powers your pursuit** You will be...
-
Senior Analyst, Aml Compliance
hace 3 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Analyst, Anti-Money Laundering Compliance**: - Santa Ana, Costa Rica** Do you want to unleash your potential in a global Fintech company? Do you want a role with career development opportunities? Join Western Union as a Senior Analyst, Anti-Money Laundering (AML) Compliance. **Western Union powers your pursuit.** We’ll be looking to you to be...
-
Senior Analyst, Aml Compliance
hace 3 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Analyst, Anti-Money Laundering Compliance**: - Santa Ana, Costa Rica** Do you want to unleash your potential in a global Fintech company? Do you want a role with career development opportunities? Join Western Union as a Senior Analyst, Anti-Money Laundering (AML) Compliance. **Western Union powers your pursuit.** We’ll be looking to you to be...
-
Security and Privacy Compliance Principal
hace 4 días
Santa Ana, Costa Rica Oracle A tiempo completoQualifications: - 8-10 year(s) of direct working experience in Security and Privacy Compliance or general risk program management or related field is required. - Knowledge security and privacy regulations/frameworks (GDPR, CCPA, PCI-DSS, ISO27001, SOX, etc.). - At least one of certifications: CISSP, CISM, CISA, CRISC, CIPT, CIPM, CIPP/E or other...
-
Senior Human Resources Information Analyst
hace 2 meses
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Human Resources Information Analyst (Workday configuration) - Santa Ana, Costa Rica** Do you enjoy continuous improvement and balancing business needs with system capabilities? What about working with internal stakeholders? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated,...
-
Senior Human Resources Information Analyst
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completoSenior Human Resources Information Analyst (Workday configuration) - Santa Ana, Costa RicaDo you enjoy continuous improvement and balancing business needs with system capabilities? What about working with internal stakeholders? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing...
-
Security and Privacy Compliance Principal
hace 2 semanas
Santa Ana, Costa Rica Oracle A tiempo completoQualifications: 810 year(s) of direct working experience in Security and Privacy Compliance or general risk program management or related field is required. Knowledge security and privacy regulations/frameworks (GDPR, CCPA, PCI-DSS, ISO27001, SOX, etc.). At least one of certifications: CISSP, CISM, CISA, CRISC, CIPT, CIPM, CIPP/E or other certification...
-
Senior Analyst Escalations, Customer Care
hace 3 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Analyst Escalations, Customer Care - Santa Ana, Costa Rica** Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Senior Analyst Escalations, Customer Care. **Motivated by our values: purpose driven,...
-
Senior Analyst Escalations, Customer Care
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completoSenior Analyst Escalations, Customer Care - Santa Ana, Costa RicaAre you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Senior Analyst Escalations, Customer Care.Motivated by our values: purpose driven, globally...
-
Senior Information Security Analyst
hace 2 meses
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Information Security Analyst **- Santa Ana, Costa Rica** Are you a Cyber defense expert with a focus on enhancing security? Can you solve complex problems creatively while adhering to the most advanced industry standards? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated,...
-
Treasury Analyst
hace 3 semanas
Santa Ana, Costa Rica PTS Consulting A tiempo completoSenior Treasury Analyst Senior Treasury Analyst Job description: The Senior Treasury Analyst is responsible for supporting treasury operations & related cash management support, including periodic reporting for senior management. Additionally, this position will assist with high-level accounts receivable and accounts payable processes and...
-
Senior Analyst, Operations Tech
hace 2 meses
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Analyst, Technology Operations - Santa Ana, Costa Rica** Do you want to be an operations’ superhero? Are you energized by supporting others in the technology field? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join...
-
Senior Analyst, Operations Tech
hace 1 día
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Analyst, Technology Operations - Santa Ana, Costa Rica** Do you want to be an operations’ superhero? Are you energized by supporting others in the technology field? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join...
-
Senior Analyst, Strategic Sourcing
hace 3 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Analyst, Strategic Sourcing - Santa Ana Costa Rica** Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a **Senior Analyst, Strategic Sourcing.** **Western Union powers your pursuit.** **Role...
-
Senior Information Security Analyst
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Information Security Analyst **- Santa Ana, Costa Rica** Are you a Cyber defense expert with a focus on enhancing security? Can you solve complex problems creatively while adhering to the most advanced industry standards? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated,...
-
Senior Analyst, Operations Tech
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completoSenior Analyst, Technology Operations - Santa Ana, Costa RicaDo you want to be an operations' superhero? Are you energized by supporting others in the technology field? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it's time to join Western...
-
Senior Analyst Escalations, Customer Care
hace 4 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Analyst Escalations, Customer Care, Santa Ana, Costa Rica** Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and...
-
Senior Analyst, Third-party Labor Operations
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Analyst, Third-Party Labor Operations - Santa Ana Costa Rica** Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a **Senior Analyst, Third-Party Labor Operations** **Western Union powers your...
-
Senior Specialist/analyst, Reporting
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completoSenior Specialist, Reporting & Analysis - Santa Ana, Costa RicaDo you feel like data empowers you? Are you energized by enabling business results through data? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it's time to join Western Union as a...
-
Senior Specialist/analyst, Reporting
hace 3 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Specialist, Reporting & Analysis - Santa Ana, Costa Rica** Do you feel like data empowers you? Are you energized by enabling business results through data? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union...