Technical Services Specialist
hace 3 semanas
Job Summary
& ResponsibilitiesGreat Customer Experience is one of the keys to Nevro’s success. The Technical Support Specialist is one of the few roles in Nevro that has a direct customer touchpoint to resolve product and therapy questions or issues. This role is critical to ensure that the customer is served as best as we can to ensure that our product and therapy continues to deliver much needed relief to our customers.
The position requires good listening, verbal and written communication skills to accurately present technical information to our non-technical customers. Good organizational and multi-tasking skills is a must to succeed in this high paced environment. Successful candidates will need to have a good technical background with good problem solving skills. The primary responsibility will be to troubleshoot and resolve active implantable medical devices issues by means of communication with the patients, doctors and field representatives, and simultaneously document the communication in approved system.
Answer phone calls from customers and patients, reply to emails from customers, patients and sales reps and document issues generated from company’s social media sites. Provide technical or clinical information to patients, doctors, and our field representatives with appropriate technical information to resolve product or procedural inquiries. Responds to situations where the first line of support has failed to resolve customer hardware and software issues. Use a combination of procedures and sound judgement to ensure that all inputs from all sources are evaluated for potential product complaints. Initiate all complaints in a timely and compliant manner as per process requirements. Conduct Good Faith Effort to follow-up on complaints as required. Help processing and closing complaints as needed or requested. Thoroughly document all information in various systems and ensure that all pertinent data is gather for efficient and thorough processing of product issues. Co-ordinate with other departments to help with information and data gathering from patients and customers. Documents all contacts via an approved tracking system per internal, FDA and ISO requirements. Maintain proper individual and team metrics to monitor and participate in projects to improve existing processes. Refine existing procedures or processes to include new knowledge from the field. Able to analyze and evaluate technologically complex devices. Provide on call coverage after hours routinely. Participate in departmental projects as assigned. Perform other related duties and responsibilities as assigned.
Role Requirements
BS degree in any scientific, technical or medical field 1+ years of working experience in a fast-paced customer service environment Experience with class III medical devices preferred Prior experience in complaint handling for medical devices a plus
Skills and Knowledge
BS preferred in a technical field preferably in biomedical engineering, electrical engineering or information technology Knowledge of FDA regulations with respect to complaint handling a plus. Strong computer skills (hardware, software and networking) Basic working knowledge of Microsoft word, outlook and excel. Basic knowledge of interacting with ERP or other Database software. Needs demonstrated written and verbal communication.-
IT Specialist
hace 3 días
Alajuela, Costa Rica Expeditors A tiempo completoCompany Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to...
-
Customer Service Telecommunication Specialist I
hace 3 semanas
Alajuela, Costa Rica Abbott A tiempo completoThe Opportunity This position works out of our location in the Aerocentro, Alajuela. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. As the Customer Service Telecommunication Specialist I, you’ll have the chance to...
-
Remote Care Specialist
hace 1 semana
Alajuela, Costa Rica Talent Advisors A tiempo completoObjectives of the position: Some of our medical devices are provided with remote care capabilities in order to perform monitoring and follow-up patient data in real time. The Customer Care Specialist is the main point of contact to resolve any request related to those capabilities. The ideal candidate for this position is a respectful, friendly, flexible,...
-
Sr Safety Specialist
hace 2 semanas
Alajuela, Costa Rica Abbott A tiempo completoThe Opportunity This position works out of our Costa Rica – Alajuela location in the Electrophysiology Division. In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. As the...
-
Sr Safety Specialist
hace 2 semanas
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...
-
Sr. Regulatory Affairs Specialist
hace 6 días
Alajuela, Costa Rica Philips A tiempo completo**Job Title**: Sr. Regulatory Affairs Specialist Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...
-
Customer Service Telecommunication Specialist I
hace 3 semanas
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...
-
Manufacturing Engineer Ii
hace 3 días
Alajuela, Costa Rica Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Designs manufacturing processes, procedures and production layouts for assemblies, equipment installation, processing, machining and material handling. - Designs arrangement of machines within plant facilities to ensure most...
-
Junior IT Systems Administrator
hace 3 semanas
Alajuela, Costa Rica MicroVention A tiempo completoAdministers, deploys, maintains and supports on-premises and cloud infrastructure technology services inclusive and not limited to routers, switches, firewalls, servers, storage, workstations, wireless access points, etc. handling intermediate to complex issues. Provide technical expertise and lead infrastructure and/or systems projects. Also, provide timely...
-
IT Service Delivery Manager
hace 3 días
Alajuela, Costa Rica Medtronic A tiempo completo**Careers that Change Lives** In this role, you will join the IT Infrastructure & Operations value-stream as part of the Platform Services team, whose mission is to provide the solid foundational platforms to enable Medtronic business strategies. To achieve this vision, you’ll align with team priorities focused on innovation, speed, and efficiency to...
-
Remote Care Specialist I
hace 3 semanas
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoMAIN RESPONSIBILITIES• Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers' product experiences.• Documents patient and clinic system complaints by preparing Field...
-
Engineering Director
hace 24 horas
Alajuela, Costa Rica Abbott Laboratories A tiempo completoLead, develop, implement and foster an environment of technical expertise and scientific methodologies overseeing facilities and maintenance management, environmental, health and safety program adherence, manufacturing problem solving, new product introduction, program management, and financial planning and budgeting to execute global Engineering projects...
-
Remote Care Specialist I
hace 4 semanas
Alajuela, Costa Rica Abbott Laboratories A tiempo completoMAIN RESPONSIBILITIES⢠Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callersâ product experiences.⢠Documents patient and clinic system complaints by...
-
Remote Care Specialist I
hace 3 semanas
Alajuela, Costa Rica Abbott Laboratories A tiempo completoMAIN RESPONSIBILITIESâ¢Â   Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callersâ product experiences.â¢Â   Documents patient and clinic...
-
Quality Release Technician I
hace 5 días
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**MAIN PURPOSE OF ROLE** This position is responsible for conducting documentation review, inspection of materials or product and release activities in a routine basis as part of the manufacturing processes. They may also provide assistance to engineers in providing quality technical support within new product development, manufacturing, or system/services...
-
Applications Security Engineer
hace 7 horas
Alajuela, Costa Rica GSB A tiempo completoDescripción del puesto Responsibilities • Application security reviews (SAST, DAST, Pen testing) • Secure architecture design • Threat modeling • Security outreach to internal development teams • Security guidance documentation • Security metrics delivery and improvements • Build deep relationships with product teams. • Drive security risk...
-
Software Developer
hace 2 semanas
Alajuela, Costa Rica Expeditors A tiempo completoJob Description *** 90% ON SITE - 10% REMOTE *** This Software Developer II role within GEO-IS Solutions department works with a team of developers who support our customers and district operations. Our department enables new capabilities for our districts and operations through deploying the following solutions: Web Applications API...
-
Equipment Technician III
hace 4 días
Alajuela, Costa Rica Confluent Medical Technologies A tiempo completoJob Description : Confluent Medical Technologies is the leading contract manufacturer of Nitinol-based products and catheters. More than just a Nitinol supplier, we are a comprehensive partner to our customers, offering complete materials, components, and design and development services, providing fully integrated solutions for medical device companies...
-
Sr Buyer/planner
hace 24 horas
Alajuela, Costa Rica Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life **Responsibilities may include the following and other duties may be assigned. - Sources, purchases, plans, and schedules the movement of raw materials, packaging materials, parts, components, services, supplies, finished goods, and related material through production and inventory process. - Identifies raw...
-
Equipment Technician III
hace 7 días
Alajuela, Costa Rica Confluent Medical Technologies A tiempo completoJob Description : Confluent Medical Technologies is a financially healthy and rapidly growing medical device company whose employees are passionate about providing life-saving solutions to our customers through a collaborative and high-impact work environment. Our moderate size, diversity of technologies, and broad material science capabilities...