Guest Activities Manager

Desired Skills and Experience:

Minimum 2 years management experience in a luxury Resort. Demonstrate adaptability to live in a remote location. Excellent English and Spanish language. Sound knowledge of sports, recreational activities and kids' club. Physically fit. Trained and certified in First-Aid, CPR, life guarding and rescue techniques. The ability to manage and oversee the Sports & Recreation Department and all it entails including organizing walks, excursions, food and beverage, transportation, activities, etc. Maintain a safe working environment and abide by all health department regulations. Oversee the cleanliness of the Recreation and Sports areas and coordinates special requirements with Housekeeping, Laundry, and Engineering. Promote and upsell walks and excursions to guests, customizing where necessary to meet and exceed guests’ needs. Resolve guest concerns or opportunities in a timely manner with the highest level of professionalism. Review daily arrivals to ensure proper handling of VIP's, Return Guests, groups, etc. Ensure adherence to all corporate standards of a health and fitness center, including locker rooms and kids and teens club. Ability to seamlessly integrate the Sports, Recreation and Kids for All Seasons Department within the hotel operations. Execute the tasks of Sports, Kid’s & Teens Club, or Health Club Attendant as needed. Ensure maximization of revenues and control of expenses in all areas under control. Able to issue recommendations regarding the annual operating budget, capital investment budget, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.  Work closely with Engineering to maintain proper standards of hygiene and functioning of equipment. Order supplies, including all gym and sports equipment, kid’s games and toys, as well as all health club supplies required for smooth operation. Reconciles invoices from outside contractors. Respond properly in any hotel emergency or safety situation. Perform any other tasks or projects as assigned by hotel management and staff. Responsible for the planning, promotion, and accountability of departmental training. Including, but not limited to, the annual training plan in response to identified gaps in your department’s knowledge and performance as measured in the Richey reports and the occurrence of Glitches and Guest Feed back. As a Department Leader you will motivate and develop a team, leading by example at all times, and instill a culture of continuous learning and improvement among your staff. You actively participate in Employee Relations activities and programs. You are actively involved in identifying and assessing the needs of your team and investing in their career development through effective coaching, training, and by instilling company our values. When dealing with guests and internal customers you live by the Golden Rule. You demonstrate high standard awareness, by setting example for standards execution, standards testing, and implementing action plans to achieve established product and service goals. You will use your unique personality and service style fulfilling the Four Seasons Brand and Resort standards creating a special and memorable experience

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