Customer Care Specialist I

Encontrado en: Talent CR S2 - hace 1 semana

Heredia, Costa Rica Experian A tiempo completo
Job Description

What you’ll be doing

Experian is seeking Customer Care Specialists to join our growing Call Center in Costa Rica. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly our standard operational procedures.  Additionally, you will:

  • Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information.  
  • Help members understand the value in their memberships, what benefits they have and how to use them. 
  • Effectively handle escalated customer issues in a professional and timely fashion. 
  • Receive customer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.  
  • Ability to adapt to changes in products.  
  • Ability to understand standard operational procedures for all new partners being onboarded.

Qualifications

How your background looks like

Qualifications

  • 6 months to 1 year of Inbound call handling experience (Required)  
  • High School Diploma (Required)  
  • Excellent English written and oral communications skills (Required) 
  • Able to keep consistent performance on a highly occupied environment (80% Occupancy)  
  • Detail oriented 
  • Ability to handle multiple tasks and priorities 
  • Advanced organizational skills 
  • Analytical thinking 
  • Strong problem-solving skills 
  • Strong PC/internet skill’s Exceptional ability to make fast and accurate decisions.  
  • Exceptional ability to make fast and accurate decisions. Exceptional short term visual memory. 
  • Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment, and education verification. 
  • Must be able to clear the company’s pre-employment screening


Additional Information

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.ll your information will be kept confidential according to EEO guidelines.

  • Credit & Collections Customer Care Specialist

    hace 3 días

    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives and other customer representatives. Specialists are responsible to answer customer inquiries and/or resolve issues. When necessary escalate tasks to the relevant party. The specialist needs to be...

  • Customer Care Specialist I

    Encontrado en: Talent CR S2 - hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Job Description What you’ll be doing Experian is seeking  Customer Care Specialists  to join our growing Call Center in  Costa Rica.  This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer...

  • Customer Care Specialist I

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Customer Care Specialist I

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Customer Care Specialist Ii

    hace 6 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Customer Care Specialist Ii

    hace 3 días

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE...

  • Claims Specialist I

    Encontrado en: Talent CR S2 - hace 6 días

    Heredia, Costa Rica Cencora Costa Rica Limitada A tiempo completo

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Customer Care Specialist Ii

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Customer Care Specialist Ii

    hace 3 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • End User Support Specialist Ii

    hace 5 días

    Heredia, Costa Rica TradeStation A tiempo completo

    **#WeAreTradeStation** **Who We Are**: TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for...

  • Customer Success Specialist Engineer

    hace 6 días

    Heredia, Costa Rica VMware A tiempo completo

    The world is changing fast! **VMware **is uniquely positioned to unlock opportunities for people and our planet. We provide the digital foundation for transforming business innovation. This is why you will love being a member of our leading customer-centric team and share in the success of an industry-pioneering company that embraces EPIC2 values. Our...

  • Air Logistics Specialist

    hace 5 días

    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...

  • Customer Care Specialist Ii

    hace 18 horas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Sr. Renewals Specialist

    hace 18 horas

    Heredia, Costa Rica Databricks A tiempo completo

    We are seeking a Sr. Renewals Specialist who will own and drive a portfolio of customer subscriptions to industry best in class retention rates. To be successful in this role, you need to be a highly motivated, customer-obsessed, sales-driven individual who has a passion for technology that provides significant value to our customers. You will have the...

  • Kn Global Services Her

    hace 2 días

    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...

  • Customer Care Supervisor

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...

  • Kn Global Services Her

    hace 3 días

    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...

  • Customer Service Rep I

    hace 1 semana

    Heredia, Costa Rica SGF Global A tiempo completo

    Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. - Project a professional company image through phone interaction. - Answer phones and respond to customer requests. - Sell product and place customer orders in computer system. - Provide customers with product and service information. - Upsell products...

  • Procurement Specialist Ii

    hace 6 días

    Heredia, Costa Rica Databricks A tiempo completo

    Global Travel Specialist Remote - San Jose, Costa Rica **The impact you will have**: - You will contribute to strategy, day-to-day operations, and policies for business travel arrangements - You will Manage relationships with travel suppliers, including airlines, hotels, car rental agencies, and travel management companies, negotiating contracts and...

  • Customer Data Engineer

    hace 1 semana

    Heredia, Costa Rica Databricks A tiempo completo

    Mission: At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Lakehouse platform. As a Customer Data Engineer, you will play a critical role during this customer journey. You will directly work with customers to help them onboard and deploy Databricks in a production environment. The impact...