MySQL Cloud Support Engineer

hace 3 semanas


San José, Costa Rica Oracle A tiempo completo

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC2

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.


  • Cloud Engineer

    hace 4 semanas


    San José, Costa Rica GraceMark Solutions A tiempo completo

    We are a team of innovative, and friendly individuals who are redefining the rules of connection. We believe that our dedication to livestreaming and online dating technologies will bring highly efficient and safer connections to many minority communities all over the world. We are currently looking for a strong Infrastructure Engineer to join our growing...

  • Cloud Engineer

    hace 3 semanas


    San José, San José, Costa Rica GraceMark Solutions A tiempo completo

    We are a team of innovative, and friendly individuals who are redefining the rules of connection. We believe that our dedication to livestreaming and online dating technologies will bring highly efficient and safer connections to many minority communities all over the world. We are currently looking for a strong Infrastructure Engineer to join our growing...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    **Position Overview** A Technical Support Engineer is responsible for providing assistance to our customers via diverse channels as appropriate for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops. You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group** Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...

  • Cloud DevOps Engineer

    hace 2 semanas


    San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job DescriptionResponsibilities of this Role Implement and support cloud infrastructure, Kubernetes workloadsDevelop standard IaC templatesWork with Developers to select and deploy appropriate CI/CD toolsDefining and setting development, test, release, update, and support processes for DevOps operationsTroubleshooting and resolving pipeline errors for code...


  • San Francisco, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren't afraid to stand out...


  • San Francisco, Costa Rica Cloud Software Group A tiempo completo

    **Position Overview** A Technical Support Engineer is responsible for providing assistance to our customers via diverse channels as appropriate for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops. You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting...


  • San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job Description Responsibilities of this Role Implement and support cloud infrastructure, Kubernetes workloads Develop standard IaC templates Work with Developers to select and deploy appropriate CI/CD tools Defining and setting development, test, release, update, and support processes for DevOps operations Troubleshooting and resolving...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Better opportunities await at ShareFileShareFile offers a dynamic environment where you can excel, grow, and make a difference daily. We operate at a fast pace, embrace ambiguity, and prioritize customer satisfaction above all. At ShareFile, we value your complete self - your ideas, inspirations, ambitions, and proactiveness - and our leadership fosters an...


  • San Francisco, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group** Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole of you – your ideas, your inspirations, your aspirations, your initiative – and leadership gives us the space to explore and the...


  • San Francisco, Costa Rica Cloud Software Group A tiempo completo

    Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole of you – your ideas, your inspirations, your aspirations, your initiative – and leadership gives us the space to explore and the...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you – your ideas, your inspirations, your aspirations, your initiative – and leadership gives us the space to explore and the...


  • San Francisco, Costa Rica Cloud Software Group A tiempo completo

    We're looking for an outstanding Senior Escalation Engineer. You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management. Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills? Then we'd love to speak with...


  • San José, Costa Rica Equifax A tiempo completo

    The Cloud Service Engineer is responsible for the provision and configure servers with mandated infrastructure components while following industry best practices. _ **What you’ll do**: - Ensure ongoing operating system compliance with security protocols and regulatory standards Support ancillary systems utilized by infrastructure teams - Resolve server...


  • San José, Costa Rica GSB A tiempo completo

    An important and internationally recognized company is looking for a Cloud Security Engineer, trained to: Advise and follow best practices, ensure cloud environments are configured to meet compliance requirements and prevent the latest security threats, and the continuous vigilance needed to protect against advanced attacks from around the world **Key...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    We're looking for an outstanding Senior Escalation Engineer. You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management. Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills? Then we'd love to speak with...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    We're looking for an outstanding Senior Escalation Engineer. You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management. Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills? Then we'd love to speak with youPosition...