Customer Service Representative II
hace 4 semanas
Description:
Marsh está buscando candidatos para su posición basada en San José, la posición de Representante de Servicio al cliente.
Los representantes de servicio al cliente son el primer punto de contacto para nuestros clientes: son la cara de Marsh & McLennan y trabajan con clientes de todos los tamaños, en muchas industrias, como parte de centros de servicio o equipos de clientes.
Al comprender la importancia de cada interacción con el cliente, responden consultas sobre nuestros productos y servicios, investigan problemas y comunican soluciones a los clientes por teléfono, correo electrónico o chat web. Un representante de servicio al cliente juega un papel importante en el servicio de atención al cliente diario.
¿Qué hay en Marsh para ti?
Una empresa con una marca sólida y resultados sólidos a la altura.
Oportunidad de interactuar con otras áreas del negocio de Marsh para comprender el alcance total de la relación y el servicio con el cliente.
Grupos de recursos para empleados que brindan acceso a líderes, oportunidades relevantes de voluntariado y tutoría e interacciones con contrapartes en grupos de la industria y la organización del cliente.
Paquete de beneficios y prestaciones superiores a los que la ley otorga.
¿Qué ofrece Marsh?
Un salario competitivo
Políticas favorables a los empleados
Asistencia sanitaria y seguro para usted y las personas a su cargo
Conciliación de la vida laboral y familiar
Un gran entorno de trabajo
Paquetes de prestaciones flexibles que se adaptan a sus necesidades y estilo de vida
Contaremos contigo para las siguientes responsabilidades:
Apoyar a responder a las consultas estándar de los clientes (llamadas, correos)
Seguimiento a la aplicación de ingreso de reclamos.
Revisar y digitar cada caso por medio de la aplicación.
Seguimiento y atención al cliente
Solicitar información adicional o faltante del cliente mediante carta o llamada telefónica para responder las consultas de los clientes.
Atención de primera línea a las solicitudes de los clientes a través de correos, llamadas y visitas presenciales. Manejo de las comunicaciones del día a día.
Ingresar la información correspondiente en las bases de datos de la compañía y portales de las aseguradoras
Tener una comunicación y escucha activa.
Solicitar y dar seguimiento a clientes.
Requisitos:
Licenciatura concluida (recién egresados) o experiencia en ATC ( Atención al cliente)
Gusto por desarrollar su carrera en el sector asegurador
Manejo de Excel intermedio
Power point nivel intermedio
Competencias que te harán destacar.
Gusto por aprender
Proactivo y Trabajo en equipo
Análisis de la información
Organizado y planeado
Responsable y actitud de servicio
Empatía, sentido de urgencia y criticidad
Marsh es el principal agente de seguros y asesor de riesgos del mundo. Con más de 45,000 colegas que operan en más de 130 países, Marsh presta servicios a clientes comerciales e individuales con soluciones de riesgo y servicios de asesoría basados en datos. Marsh es un negocio de Marsh McLennan (NYSE: MMC), la compañía de servicios profesionales líder a nivel mundial en las áreas de riesgo, estrategia y personal. Con ingresos anuales de más de $20,000 millones, Marsh McLennan ayuda a los clientes a navegar por un entorno cada vez más dinámico y complejo a través de cuatro negocios líderes del mercado: Marsh, Guy Carpenter, Mercer y Oliver Wyman. Para obtener más información, visite marshmclennan.com, síganos en LinkedIn y Twitter.
Marsh McLennan se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y adoptar la diversidad de edad, antecedentes, discapacidad, origen étnico, deberes familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo o género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.
Marsh McLennan está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh McLennan estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.
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